Job Description

About us

Brand new practice opening soon in Beeston Square

We're not like other practices. Looking after your smile is essential but getting to know your wants, needs and expectations is equally important to us - not to mention your general health too. We centre around going the extra mile for our patients and are so proud of our care in the community focus.

RECEPTIONIST

The dental receptionist is the first contact point for patients and visitors to our center. At all times the receptionist should command a professional, friendly and polite manner. As part of the dental team the receptionist's role is to assist in the smooth and efficient running of the practice, to adhere to protocols at all times in line with the company strategy, goals and values.

Responsibilities: TEAM

Provide support to all team members.

Report all issues of importance to the appropriate people.

Encourage effective teamwork and appointments.

Ensure lab work is dispatched to the appropriate surgeries on arrival.

Sort and deliver incoming mail to appropriate areas.

Complete any reasonable duties requested by the practice manager.

CUSTOMER SERVICE

Greet and care for all patients and visitors to the practice in a polite and courteous manner at all times.

Deal with all enquiries both in person and on the telephone in a polite and professional manner.

Always be aware of patient confidentiality and data protection.

Inform Dentist of patient's arrival.

Booking appropriate appointments.

Taking & receipting of all monies.

Maintain and accurately file records and update information from patients.

Ensure all notes and information are available to coincide with appointments and up to date medical history forms are completed and signed.

Ensure patients receive all necessary paper work and all forms are signed and dated correctly.

Provide courtesy calls and send out appointments & reminders to patients.

Proactively deal with all complaints in line with company policy.

Be fully conversant with all emergency & evacuation procedures.

Promote a professional image of the company at all times and be knowledgeable about the services the practice provides.

BUSINESS FOCUS

Appropriately book appointments

Constantly monitor the appointment book to maximise available appointment time.

Encourage patients to give as much notice as possible if they need to cancel or rearrange appointments.

Make courtesy calls to avoid failure to attend long appointments.

Ensure all monies are taken for treatment, and accounts letters sent as required to avoid debt to the practice.

Ensure all monies are frequently removed from the reception area and always securely stored at the end of the day.

Report any equipment breakdowns immediately to the practice manager

Assist with the compiling of reports and records on practice performance.

Be aware of all company policies and procedures to ensure compliance.

ENVIRONMENT

Ensure that the reception area is clean and tidy at all times

Ensure waiting areas, corridors; stairs and immediate external areas are kept tidy and free of hazards.

Always be vigilant and always report any problem or concerns to the practice manager immediately.

Personal Profile of Candidate - Qualifying Characteristics:

SPECIFIC JOB SKILLS

Excellent customer care and communication skills

Good at working as part of a team

Able to deliver clear and accurate information.

Excellent telephone manner

COMMERCIAL SKILLS

Ability to use IT and operate a computer based system

Accurately deal with and balance money

Use own initiative

KEY COMPETENCIES

Customer focus

Communication

Team work

Deliver results

Planning and control

Decision making

Commercial focus

The Person

Warm and welcoming Keen team player Willingness to learn An idea sharer
Job Types: Full-time, Permanent

Pay: 26,000.00-27,040.00 per year

Additional pay:

Bonus scheme
Benefits:

Additional leave Company pension Employee discount Health & wellbeing programme
Schedule:

Monday to Friday Weekend availability
Work Location: In person