Job Description

Craigentinny Dental Care is a busy, popular dental practice in the East of Edinburgh, close to the A1 and Brunstane train station. The practice is mixed private and NHS and we aim to be patient focused and friendly.

We are looking for a dental receptionist to join the team. Our receptionists are the first point of contact for our patients - in person, by phone and email. Done well, reception can help to give a positive view of a visit to the dentist. The job is:

2 days per week, Monday and Friday 17.5 hours per week, 12.00 per hour starting rate Right for someone with experience of a fast paced front of house environment, able to manage a workload and see tasks through to completion.
Reception team members need to have a good understanding of the practice and what it offers to patients so that they can:

welcome patients to the practice and assist with queries; ensure that the correct paperwork is completed and signed; explain practice membership plans etc to patients; take correct payment for treatments carried out; schedule appointments with the clinical team, making the best use of available appointment time; respond to telephone calls, web messages and emails from patients; handle any number of support tasks such as managing lab work for patients and clinicians and reconciling the takings at the end of each day and each week.
We are looking for the right person, who will be:

a good team player able to build effective working relationships with colleagues at all levels have fluent communication skills both written and spoken, be competent in IT particularly Microsoft Office (Word and Excel). An aptitude for software operation will be useful - we will train you in the use of dental software. a proficient typist with good accuracy experienced in customer service both face to face and by telephone, experienced in cash handling and managing diaries/appointments.
Job Types: Part-time, Permanent

Pay: From 12.00 per hour

Benefits:

Company pension Employee discount Health & wellbeing programme On-site parking
Work Location: In person