Job Description

At Kew Dental Care, we take pride in being a warm and welcoming dental practice that values kindness, compassion, and the delivery of exceptional oral health care. We are a fully private practice with a strong commitment to providing the highest quality dental services to our patients. Our team is dedicated to creating a happy workplace environment where everyone feels valued and supported.

As an independently run practice established over 20 years ago, we have built a solid reputation for our personalised approach and attention to detail. We believe in fostering long-term relationships with our patients and staff alike. and we strive to create a comfortable and relaxed atmosphere during every visit.

Our dental team consists of highly skilled professionals who are passionate about their work and share a common goal of improving the oral health and well-being of our patients. We prioritise staying up-to-date with the latest advancements in dental technology and techniques, ensuring that our patients receive the best possible care.

At Kew Dental Care, we value the importance of a positive work environment and the impact it has on patient care. Our team members support and uplift one another, creating a friendly and collaborative atmosphere. We believe that a happy team translates into happier patients, which is why we strive to make our practice a great place to work.

If you are a dental receptionist who shares our passion for providing exceptional patient care, values kindness and compassion, and enjoys working in a close-knit team, Kew Dental Care could be the perfect fit for you. Join our practice and contribute to our ongoing mission of delivering outstanding dental services while creating a positive and supportive environment for both patients and staff.

We are seeking a skilled and dedicated dental receptionist to join our dental practice. As a receptionist you will play a vital role by representing the practice as front of house. The ideal candidate should be a team player, possess excellent communication skills, and have a friendly and professional demeanor. A strong work ethic, passion for patient care, and confidence in reception duties are essential for success in this role.

Responsibilities

Front Desk Management: Greet and welcome patients in a professional and friendly manner. Represent the practice as front of house. Appointment Scheduling: Manage appointment bookings, cancellations, and rescheduling using practice management software. Patient Communication: Answer phone calls, respond to emails, and handle patient inquiries promptly and effectively. Billing and Payments: Process payments, issue receipts, and manage patient accounts. Record Keeping: Maintain accurate patient records and ensure confidentiality in accordance with data protection laws. Insurance and Referral Coordination: Verify patient details and follow up on referrals and approvals as required. Waiting Area Oversight: Ensure the reception and waiting areas are clean, organized, and welcoming. Team Collaboration: Work closely with dentists, dental assistants, and other team members to ensure smooth workflow and patient satisfaction. Patient Recall Management: Send reminders for upcoming appointments and follow-ups. Compliance: Adhere to infection control protocols and all practice policies and procedures.

Requirements

:

Excellent communication and interpersonal skills. Strong organizational abilities and attention to detail. Proficient in SOE Exact software Ability to multitask and handle a fast-paced environment. Knowledge of dental terminology is a plus. Knowledge of dental compliance is a plus. Previous experience as a dental receptionist is mandatory. Excellent interpersonal and communication skills. Friendly and approachable demeanor with patients and colleagues. Exceptional teamwork and collaboration skills. High level of professionalism and ethics. Strong attention to detail and ability to multitask effectively. A positive and proactive attitude towards learning and professional development. Ability to work in a fast-paced environment while maintaining accuracy and quality. Reliable, punctual, and dedicated to providing the best experience to our patients.
We offer a competitive salary and a supportive work environment focused on professional growth and development. If you are a team player with a passion for patient care and possess the right attitude, we would love to hear from you. Join our dynamic dental team and contribute to improving the oral health and well-being of our patients.

Job Types: Part-time, Permanent

Pay: 14.00-16.00 per hour

Additional pay:

Performance bonus
Benefits:

Employee discount
Schedule:

Day shift
Ability to commute/relocate:

Richmond: reliably commute or plan to relocate before starting work (required)
Experience:

Dental receptionist: 1 year (required)
Language:

English (required)
Work Location: In person