Job Description

Role: Dental Receptionist/ Patient Coordinator

Job Summary

We are looking for a Dental Receptionist C Patient Coordinator to join our dental team in Leeds. You will be the first point of contact for our patients and the face of our brand, setting the tone for the care and service we deliver.

This role is ideal for someone eager to build a rewarding career in healthcare, who values delivering exceptional patient care, enjoys being central to patient operations, and is motivated to support the efficient running and growth of the practice.

Key Responsibilities

First Impressions Matter:

Welcome every patient warmly -- in person, on the phone, or online -- ensuring they feel cared for and confident in their choice of clinic

Patient Coordination:

Manage bookings, diaries, and follow-ups, keeping patient journeys seamless and stress-free

Communication G Service:

Handle calls, emails, and enquiries with professionalism, empathy, and efficiency

Proactive Problem Solving:

Anticipate patient and practice needs, offer solutions, and spot opportunities to improve the experience

Operational Excellence:

Maintain accurate records, payments, and correspondence; ensure front-office processes are efficient and compliant

Financial Accuracy:

Process patient payments, manage insurance claims and pre- authorisations, reconcile transactions, and support the practice's financial integrity

Continuous Improvement:

Look for opportunities to enhance patient care, streamline operations, and strengthen financial workflows

Collaboration:

Work closely with clinicians and the wider team to keep the practice efficient and patient-focused

Practice Representation:

Take pride in being an ambassador for our brand, both inside and outside the practice

(Bonus) Digital G Social Media Engagement:

If you have an interest in digital content or social media, support us in building our online community presence

Skills / Experience

Previous experience in a dental or medical practice (

essential

)

A growth mindset -- eager to learn, develop, and contribute beyond the front desk

Excellent communication and interpersonal skills, with natural empathy and professionalism

Strong organisational and IT skills (Google Suite, MS office applications). Previous experience using Dental software and application e.g. Dentally, Boxly etc.

(Desirable)

Confidence in handling payments, insurance claims, and financial transactions with accuracy and integrity

A proactive, solution-focused attitude -- you enjoy finding opportunities and making things better

Ability to manage multiple tasks efficiently in a busy environment

What We Offer

Competitive salary depending on experience

Ongoing professional training and career development opportunities

Company pension

Free on-site parking

A supportive, friendly team environment where your role is recognised as essential to patient care and practice growth

Interested?

If you are a dental professional with reception experience who enjoys providing excellent patient care and is looking for a

full-time position on a 40-hours a week basis

, we'd love to hear from you!

Apply now with your CV

and join our friendly team at

Meliora Dental

in Leeds and make this the start of something long-term.

Job Type: Full-time

Pay: 12.50-13.50 per hour

Expected hours: 40 per week

Benefits:

Employee mentoring programme Free parking On-site parking Transport links
Work Location: In person