Job Description

Lincoln Orthodontics is a modern, busy Orthodontic practice serving all age groups, managing a high volume of private patients. As orthodontic specialists we have been treating patients in Lincoln and the East Midlands for 20 years. Our ethos is on the patient journey and their experience should be of the highest quality.

We're looking for a confident and enthusiastic

Receptionist / Patient Coordinator

to join our growing team. This role is ideal for someone who enjoys variety and takes pride in delivering outstanding patient experiences--from the first phone call to the start of treatment.

Your main role will be on reception, covering our treatment coordinators and new patent coordinators when off.

What You'll Do

Reception & Front-of-House

Provide a warm, professional welcome to all patients and visitors Manage phone calls, emails, and appointment bookings Maintain the reception area, ensuring it reflects our high standards Handle patient queries efficiently and empathetically

Treatment Coordinator Cover ( leave/sickness cover)

Support patients through their treatment journey Present treatment plans clearly and confidently Liaise with clinicians to ensure smooth communication and workflow

New Patient Coordinator (full training provided)

Respond to new patient enquiries via phone & email Guide potential patients through their options and convert enquiries into consultations Build trust and genuine rapport to help patients feel informed and supported
This role requires a special type of person--someone who is:

Warm, approachable, and naturally people-focused Confident and articulate, with excellent communication skills Organised and proactive, able to multitask and prioritise effectively Sales-minded, comfortable discussing treatment options and supporting patients in making decisions A team player, willing to step in and support colleagues whenever needed Positive, professional, and committed to delivering an exceptional patient journey
Experience in a dental practice is an advantage but full training will be provided for the right candidate.

Working times:

Monday - Thursday: 0830 - 1745

Friday: 0830 - 1530

40 hours per week

We look forward to welcoming the right person to our team!

View our website at: www.lincolnorthodontics.co.uk

Job Types: Full-time, Permanent

Pay: From 26,000.00 per year

Benefits:

On-site parking
Work Location: In person