Job Description

Join Our Highly Skilled and Supportive Dental Team - Two Dental Receptionist Positions Available

Are you a friendly and organized individual with excellent customer service skills? Look no further! Talking Teeth Dental Practice in Widnes has relocated premises and expanding further. Our NHS dental practice is currently seeking two Dental Receptionist to join our close-knit team. We warmly welcome full-time candidates who are passionate about creating a positive and welcoming environment for our patients. Join us in providing exceptional front desk support within a supportive and collaborative dental practice.

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As a Dental Receptionist with our Dental Practice, you will be the first point of contact for our patients, ensuring a smooth and welcoming experience. Your primary responsibilities will include:

Patient Reception and Communication:

Greet patients warmly and provide a friendly and professional first impression of the practice.

Schedule appointments, answer phone calls, and respond to patient inquiries in a timely and courteous manner.

Check in patients, verify their information and update their records as necessary.

Provide accurate and clear information to patients regarding treatment plans, financial arrangements, and insurance coverage.

Maintain confidentiality and handle patient information with care and sensitivity.

Administrative Support:

Manage the front desk area, ensuring a clean and organized reception area.

Coordinate patient flow and appointment scheduling to optimize the practice's efficiency.

Process patient registrations, insurance forms, and other administrative documents accurately.

Assist with billing and financial transactions, including collecting payments and internal payment processes

Collaborate with the dental team to ensure smooth communication and coordination of patient care.

Customer Service Excellence:

Provide exceptional customer service to patients, addressing their needs and concerns with empathy and professionalism.

Handle patient complaints or difficult situations in a calm and effective manner, seeking appropriate resolutions.

Anticipate and respond to patient needs, ensuring their comfort and satisfaction throughout their visit.

Maintain a positive and welcoming atmosphere in the practice, making patients feel valued and cared for.

Qualifications and Skills:

To excel in this role, we are seeking candidates with the following qualifications and skills:

Previous experience as a dental receptionist or in a similar customer service role is preferred.

Excellent communication and interpersonal skills, with a friendly and welcoming demeanour.

Strong organizational abilities and attention to detail.

Proficiency in SOE exact is preferred but not essential as full training will be given

Knowledge of dental procedures, terminology and processes is a plus.

Ability to multitask and prioritize tasks effectively in a fast-paced environment.

Positive attitude and willingness to contribute as a team player.

Our Practice:

At Talking Teeth Dental Practice in Widnes, we are committed to providing exceptional dental care in a modern and well-equipped facility. Here's what you can expect:

- State-of-the-art Facility

- Supportive Environment

Professional Development: We offer opportunities for continuous learning and growth skill enhancement.

Positive Reputation: Our practice has earned a strong reputation for delivering excellent patient care and customer service.

We are seeking exceptional individuals to join our team:

Friendly and Organized Dental Receptionists: We welcome individuals who are customer-focused, organized, and dedicated to delivering exceptional service.

Team Players: We value individuals who thrive in a collaborative setting, where teamwork and communication are highly valued.

If you have previous dental nursing experience and wish to make a transition to non-clinical work, this may be the right opportunity.

Hours of work are Monday to Friday 8.30am - 5.30pm

If you are dedicated to providing outstanding customer service and eager to contribute to our ongoing success, we invite you to seize this exciting opportunity. Apply now and take the first step toward shaping the future of dental care.

Note: We appreciate all applications, but please note that only shortlisted candidates will be contacted for interviews. This position requires in-person attendance, and remote work options are not available.

Job Types: Full-time, Permanent

Benefits

Transport links
Schedule:

8 hour shift
Work Location: In person

Job Type: Full-time

Pay: 24,600.00-37,005.09 per year

Education:

GCSE or equivalent (preferred)
Work Location: In person