Job Description

We are looking for a Patient Co-ordinator (Receptionist) to join our expanding team, who will provided a high level of customer care for our patients.

Our practice, based in the heart of York, is independently owned and provides family dental care.

Working hours:

26.75 to 35 hours per week over 3 to 4 days. 7.45am to 5.30pm.

Starting salary:

Minimum Wage (negotiable for candidate with previous dental experience)

What We Can Offer You:

A happy, friendly and dedicated working environment A supportive and experienced Practice Manager, Senior Patient Co-ordinator (Receptionist) and Lead Administrator A friendly and well organised team of dentists, therapists, hygienists, dental nurses and patient co-ordinators (receptionists) On-going training (including fully funded courses and qualifications) Career development (including additional duties available for the right candidate looking to progress) DBS Check paid by employer Enrolment in our Employer Contributory Pension Scheme Additional Bonuses and Benefits throughout the year Team-building days and team day trips (arranged by the practice) Uniforms supplied

Specific Skills Required:

Dental background is preferred but medical, administrative or hospitality background will also be considered Excellent focus on patient journey and hight level of customer service Willing to learn and carry out continued professional development Strong interpersonal and communication skills Proactive, calm, caring with a positive attitude Experience with Dentally Software (preferred but no required) A good level of computer literacy including knowledge of Microsoft office 365 GDC registration (desirable but not required)

Your Key Responsibilities:

To provide a reliable, efficient and timely service to ensure we exceed patient expectations at every visit and provide a first class customer experience Provide support to our patients via our reception our our in-house call centre To work as part of the whole dental team to assist in the provision and delivery of dental care services to patients Ensure that all activities undertaken at the practice are in line with our policies and procedures To maintain and update patient records and carry out administration duties
Job Type: Permanent

Pay: From 12.21 per hour

Education:

GCSE or equivalent (preferred)
Work Location: In person

Reference ID: BFDC/PCO/2025/06