Job Description

About Oatlands Dental Lounge

Oatlands Dental Lounge is a leading private dental practice dedicated to providing exceptional patient care in a comfortable and modern environment. We offer a wide range of high-quality dental services, from routine check-ups to advanced cosmetic and restorative treatments. Our team is passionate about dentistry and committed to creating a positive and welcoming experience for every patient.

The Role

We are seeking a highly organised, friendly, and professional Dental Receptionist / Administrator to join our expanding and close-knit team, 3-4 days per week. This is a crucial front-of-house role, as you will be the first point of contact for our patients, both in person and over the phone. The ideal candidate will be a compassionate individual with a strong administrative background, excellent communication skills, and a proactive attitude.

Key Responsibilities

Patient Management:

Warmly greet and welcome all patients and visitors to the practice. Check patients in and out for their appointments efficiently. Maintain and update patient records accurately and confidentially, both paper and digitally. Handle patient enquiries in a professional, empathetic, and timely manner. Book, reschedule, and cancel appointments, managing the practice's diary effectively to ensure a smooth flow of patients.

Administrative Duties:

Answer and manage a high volume of calls, directing them to the appropriate team member. Process payments and issue receipts for treatments. Manage correspondence, including emails and mail. Maintain a tidy and presentable reception and waiting area. Order and manage office and clinical supplies. Assist with the administration of patient finance plans (e.g., Denplan) if applicable.

Communication & Teamwork:

Liaise with dentists, dental nurses, and other team members to ensure a seamless patient journey. Communicate effectively with patients regarding their treatment plans and appointments. Promote a positive and welcoming atmosphere within the practice. Support the Practice Manager with ad-hoc administrative tasks as required.

Essential Skills & Attributes

Previous experience in a receptionist, administrative, or customer-facing role is essential. Experience in a dental or healthcare setting is highly desirable. Exceptional communication and interpersonal skills, with a friendly and professional telephone manner. Strong organisational skills and attention to detail. Proficiency in using dental software (e.g., SOE Exact, Dentally, or similar) is a significant advantage. Competent in using Microsoft Office Suite (Word, Excel, Outlook). Ability to work independently and as part of a team. A calm and empathetic approach, able to handle challenging situations with grace. A high level of integrity and respect for patient confidentiality.

Why Join Oatlands Dental Lounge?

A supportive and friendly team environment. Opportunity for professional development and training. Modern, state-of-the-art practice facilities. Competitive salary and benefits package. A chance to be a key part of a highly-regarded and successful dental practice.
Job Types: Part-time, Permanent

Pay: From 14.00 per hour

Work Location: In person