Job Description

Job Summary

We are seeking a friendly and efficient Dental Receptionist/Trainee Dental Nurse to join our dental practice. The role will be shared between clinical and administrative duties. The ideal candidate will be the first point of contact for our patients, providing exceptional customer service while managing administrative tasks to ensure the smooth operation of the practice. This role requires strong organisational skills and a keen attention to detail, as well as a passion for helping others.

Duties

Greet patients warmly upon arrival and assist them with check-in procedures. Schedule appointments and manage the appointment calendar effectively. Handle patient inquiries via phone, email, and in person with professionalism and courtesy. Maintain accurate patient records and ensure confidentiality in compliance with data protection regulations. Process patient payments and manage billing inquiries. Collaborate with dental staff to ensure seamless patient flow and communication. Ensure the reception area is tidy and welcoming for patients. Prepare equipment, materials, lab work for daily running of surgery. Supporting patients chair side with efficiency and empathy. Assist with maintenance of the surgery. Act as liaison between reception/surgeries. Discuss treatment plans and the various options available to patients. Overseeing patient recalls.

Qualifications

Proven experience in an administrative, front of house or office role, preferably within a healthcare setting. Strong organisational skills with the ability to multitask effectively in a fast-paced environment. Excellent communication skills, both verbal and written, with a focus on customer service. Proficiency in using office software and dental practice management systems is advantageous. A positive attitude, attention to detail, and a commitment to maintaining high standards of professionalism. Ability to work well within a team while also being self-motivated.

What we can offer:

Qualification in NEBDN National Diploma in Dental Nursing Full in-house training and induction program Experience and development in specialist dental procedures Job stability Progression and development Excellent working facilities State-of-the-art technology The highest standards of clinical governance Expert support across sites from Practice Principles, Business, Compliance, Marketing, Practice and Reception Managers Mentor to provide one-to-one support

Practice Opening Hours:

Monday - Friday 8.30am-5.30pm

Alternate Saturdays: 8.30am-2.30pm

Hours:

Full time position working a shift pattern.

If you are passionate about providing excellent patient care and possess the necessary skills for this role, we encourage you to apply for the position.

Job Type: Full-time

Pay: 21,800.80-25,396.80 per year

Benefits:

Company events Employee discount Health & wellbeing programme Transport links
Schedule:

8 hour shift Monday to Friday Weekend availability
Education:

GCSE or equivalent (required)
Experience:

Front of house: 1 year (preferred)
Licence/Certification:

Valid GDC registration (preferred) Driving Licence (required)
Work Location: In person