Job Description

Department:

Manchester, Service Delivery

Location:

Hyde Road

Closing Date:

August 22, 2025


About us


Metroline Manchester is a recently formed subsidiary of ComfortDelGro, in March 2024 we were awarded contracts to operate four franchises and join the Bee Network in Greater Manchester by Greater Manchester Combined Authority (GMCA). Metroline was formed in 1989, fourth largest bus operator in London running about 17 percent of the city's scheduled bus services and has been a part of the largest private land transport company Comfort Del Gro since 2000. Here at Metroline we are 6,000 colleagues strong across the UK and help carry over one million of our customers every day, whilst Comfort Del Gro operates in 12 countries with a global fleet of over 40,000 vehicles and more than 22,000 colleagues.


Job Summary


The Depot Administrator will support the Management and Supervisory staff in

providing a well organised depot, ensuring that all administrative tasks are

handled professionally and in accordance with company policies and legal

requirements. The role will involve maintaining records, assisting in compliance

audits, dealing with public complaints, and managing various administrative

functions to support the smooth running of the depot.

Main Responsibilities

Administrative Support:

Assist Depot Management and Supervisory staff in providing efficient

administrative services to ensure smooth garage operations.
Handle all incoming and outgoing mail, both internal and external, and

respond to or redirect correspondence as appropriate.
Compile meeting minutes, distribute them to relevant personnel, and follow

up on action points.

Employee Relations and Record Keeping:

Promote a positive working environment through good administrative

practices and effective working patterns.
Maintain accurate records of staff details, equipment, and property issued,

ensuring all data is up-to-date.

Audit and Compliance:

Ensure full compliance with standard garage procedures by conducting

regular driving licence audits.
Communicate with managers to address any non-compliance or areas for

improvement.
Compile and audit garage lost mileage returns in line with contract

compliance.

Public Complaints and Enquiries:

Receive and handle public complaints and Police enquiries, ensuring they

are addressed according to TfGM requirements.
Ensure accurate records are kept for all complaints and enquiries, and they

are escalated when necessary.

Stationery and Stock Management:

Monitor and manage stock levels for office supplies, ticket rolls, and other

items required for the efficient operation of the garage.
Reorder supplies as necessary to ensure continued availability.

General Office Management:

Maintain accurate and organised filing systems, ensuring all administrative

records are kept securely and can be easily accessed when needed.
Ensure the office is well-maintained, with all necessary resources available

for staff to carry out their duties effectively

Cash Reconciliation and Processing:

Accurately process and reconcile daily cash takings, ensuring all discrepancies are investigated and reported promptly.

Prepare banking reports, balance cash sheets, and liaise with relevant departments regarding any financial variances.

Ensure adherence to company policies and financial controls regarding cash handling, security, and auditing procedures.

Support the Finance Team with reconciliations and provide data for internal and external audits.

The Equality Act

Metroline is an equal opportunity employer and all qualified applicants will

receive consideration for employment with due regard to legal obligations for

protected characteristics i.e. age, disability, marriage and civil partnership,

gender reassignment, pregnancy and maternity, race, religion and belief, sex and

sexual orientation.


Benefits


Free Bus Travel for yourself + 3 (companion + 2 children OR 3 children) Free on-site parking Pension Scheme Contributions Benefits Hub Employee Assistance Programme Cycle to Work Scheme Free uniform Essential Criteria


Applicants should be numerate and accurate in their work, with excellent

attention to detail.
They should be able to demonstrate initiative, flexibility and have a

committed approach to their work.
Skilled in the use of IT systems, including Excel, Word, and Email.

Experience with internal IT systems, particularly DAS, is desirable, however

training can be provided.
A good telephone manner and the ability to get on with people and work as

part of a team.
Knowledge of driver hours regulations is essential.

Competencies & Skills

Organisational Skills:

Ability to handle multiple tasks simultaneously and

maintain accuracy in record-keeping.

Attention to Detail:

Diligence in monitoring compliance and ensuring accurate

payroll, auditing, and reporting.

Communication Skills:

Strong verbal and written communication, with the

ability to handle complaints and liaise with internal and external stakeholders.

IT Proficiency:

Competent in using administrative software and databases and

Microsoft Office.

Teamwork:

Ability to work collaboratively with management, supervisors, and

other staff to ensure smooth depot operations.


Hours of Work


Basic 38 hours per week.



Flexibility required for hours/days worked (including weekends) in line with

operational requirements.