Job Description

THE ROLE:

We are looking for a motivated and dedicated Deputy Business Service Manager to join our team. This role is perfect for someone ready to take the next step in their career and gain valuable experience in a leadership position. As a Deputy Business Service Manager, you will work closely with the Registered Service Manager to ensure the smooth operation of our accommodation services. You will play a key role in providing support and guidance to both staff and residents, helping to create a safe and positive environment.

Using life skills, you will have the opportunity to make a huge difference in a child's life. Helping them to overcome any difficulties or disadvantages they may face, allowing them to strengthen their future. You will meet a variety of children and young people, some of whom may require high levels of support. They may also require your guidance within education, training, and employment.

Within this emerging leadership role, you will not only ensure the welfare and support of each child but also give guidance and support to all key workers. You will be committed to making a difference, which includes being responsible for staff supervision, leading shifts by role moulding, ensuring placement plans are followed, implementing policies, procedures, and risk assessments, creating rotas, and making sure that the business needs are met.

ABOUT YOU

Passionate about working with young people and making a positive impact on their lives.

Previous experience in working with children/young people, care or supported accommodation setting, with a good understanding of the challenges faced by care leavers would be an advantage

Strong communication and interpersonal skills, with the ability to build positive relationships with staff and residents.

Organised, proactive, and able to work well under pressure in a dynamic environment.

Willing to undertake on-call responsibilities and respond to emergencies when necessary.

Eager to learn and grow within a supportive team environment.

Full driving license is essential.

Relevant experience and qualification with Children and Young People & Management required.

KEY RESPONSIBILITIES

Accommodation Management and Support

: Based within one of the supported accommodation homes and head office to oversee daily operations and ensure high standards of care, support, and safety.

Staff Leadership and Supervision

: Provide direct leadership, support, and supervision to staff, fostering a positive, collaborative work environment. Role model best practices and assist with task administration, ensuring that staff follow placement plans and manage risks effectively.

Compliance and Policy Implementation

: Assist the Registered Service Manager (RSM) in the day-to-day management of the accommodation, including implementing and maintaining policies, procedures, and care plans. Ensure compliance with statutory requirements, safeguarding standards, and OFSTED care standards.

Resident Development and Progress Tracking

: Support staff and enable them to assist resident development, focusing on progress toward independence and life skills. Monitor and support young people's progress to help them achieve their individual goals.

Cloud-based System Management

: Review and oversee cloud-based information systems to review daily logs, compliance records, and statutory documentation.

Stakeholder Engagement

: Actively participate in meetings with stakeholders, including children's services and YOT, to align on care strategies and address any concerns or updates.

Point of Contact

: Serve as a primary contact for both staff and residents, providing guidance, addressing concerns, and offering support as needed.

On-Call Support

: Participate in on-call duties to provide guidance and support to staff outside of regular working hours as required (very rare).

Training and Development

: Support the RSM in interviewing, onboarding, and training new staff. Lead training and development initiatives to enhance team skills and service quality.

Shift Management and Coverage

: Lead and manage staff shifts to ensure consistent, high-quality service. Provide coverage in the manager's absence to maintain smooth operations.

WORKING WITH OTHERS:

To establish and maintain positive working relationships across Greater Horizons homes.

To promote equal opportunities at all times

To participate constructively in team meetings, de-briefs and wider staff engagement.

To promote professional relationships, working in partnership with parents, peers, carers, Social Workers and any other organisation or persons.

All employees have a duty to carry out their work with due regard for the health and safety of young people, themselves, other employees and the public.

To observe health and safety requirements relevant to their activities and co-operate with the Manager, Service Manager for Greater Horizons so as to enable them to carry out their own responsibilities effectively.

PERSONAL DEVELOPMENT/SPECFICATION:

Self-committed to continual professional development and remain abreast of up-to-date research and techniques to be effective practitioners.

Committed to working with Greater Horizons policies and procedures to support young people who have experienced trauma.

To ensure that your full induction and statutory training and qualifications are completed on time within the required timescales.

To attend training as required by Greater Horizons to ensure that statutory requirements are always met.

To attend regular supervisions and appraisals with the Service Manager to ensure supportive measures have been placed in relation to your career pathway.

To be able to meet the challenges of practice, including adversity and maintain a high level of belief and commitment, by managing your own emotional and physical wellbeing.

To engage in reflective practice and make use of the Employee Assistance Programme where required.

QUALIFICATIONS & EXPERIENCE:

Required:

Previous experience working with children/young people, care or supported accommodation setting, with a good understanding of the challenges faced by care leavers.

Required:

Management /supervisor experience

Desirable:

Management and Children and Young People qualification

Which sectors must you come from:

social care, education, housing and health

Who should apply:

Family support workers, social workers, School based employees, School business managers, housing officers, nurses, health and social support workers

ABOUT US:

At Greater Horizons, we pride ourselves on providing high-quality supported accommodation for young people aged 16-18 transitioning from the care system to independent living. We aim to engage, enable, and enhance the lives of our residents by offering trauma-informed support, promoting independence, and encouraging positive community integration.

SAFEGUARDING STATEMENT:

At Greater Horizons, we are committed to safeguarding and promoting the welfare of children and young people. All roles are subject to a rigorous Safer Recruitment process, including enhanced DBS checks, reference checks from all previous employers where the applicant has worked with children or young people, and verification of any gaps in employment. Employment is subject to satisfactory clearances and ongoing commitment to our safeguarding standards.

WHAT WE OFFER:

Competitive salary (depending on experience)

On-call allowance

Comprehensive training and development opportunities

A supportive and inclusive working environment

The opportunity to progress into a full Deputy Business Service Manager

HOW TO APPLY:

If you are ready to take the next step in your career and want to be part of a dedicated team making a difference in young people's lives, please submit your CV and a cover letter to recruitment@greaterhorizons.uk

Job Type: Full-time

Pay: 26,000.00-32,000.00 per year

Benefits:

Casual dress Company events Company pension Free parking Health & wellbeing programme On-site parking
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 28/07/2025
Reference ID: GH-Dep