Job Description

Purpose of Position:


To support the Registered Care Manager in ensuring the effective delivery of care services.


Principal Responsibilities:


Below is a list of the duties and responsibilities you may be asked to undertake as Deputy Care Manager:


Client and Professional Carer Communication:


Act as the primary communicator between clients and carers.


Address and resolve queries from clients and carers.
Co-ordinate with multidisciplinary teams to ensure seamless care delivery.


Support for Care Manager:


Assist the Registered Care Manager with day-to-day operations, including support for other branches as needed.


Personnel Management:


Maintain up-to-date personnel files for Carers.


Organise and conduct regular supervision sessions with Carers.
Assist with scheduling care visits.


Client Care and Planning:


Attend client reviews and update care plans accordingly.


Participate in new client meetings, complete initial assessments, and develop care plans.
Maintain all client records in the Care Planning App and create corresponding office files.


Meetings and Training:


Arrange and participate in regular staff and management meetings.


Attend training courses that enhance job performance.


Quality Assurance:


Engage in quality assurance and auditing processes, addressing any concerns that arise.


Ensure all communications are accurately logged in the appropriate records.


Recruitment and Selection:


Support the Registered Care Manager in interviewing and selecting new Carers.


On-Call Responsibilities:


Be part of the on-call team outside regular office hours, providing support as needed.


General Duties:


Cover care calls in case of emergencies


Additional duties may be assigned as required, within the competence of the post holder.


About The Role


Essential Qualifications:
Experience: Experience in the care sector.
Education: Good general education.
Certifications:


NVQ/QCF/RQF Level 2 in Health & Social Care, with a commitment to achieving Level 3.


A Social Care Portfolio (e.g., record of courses attended).


Desired Qualifications:
NVQ/QCF/RQF Level 3 in Health & Social Care.


Person Specification:


The following personal attributes are essential for this role:


Communication Skills: Strong verbal and written communication skills.
Organisational Skills: Ability to manage tasks efficiently and effectively.
Independence: Self-reliance, self-motivation, and the ability to work independently.
Problem-Solving: Resourcefulness and proactivity in addressing issues.
IT Proficiency: Strong computer skills.
Driving License: A clean driving license.
Experience:


Coordination of care schedules.


Office administration.
Reliability, discretion, diplomacy, and patience.
A caring nature and the ability to work flexibly.


Required Criteria


Experience in the care sector.
NVQ/QCF/RQF Level 2 in Health & Social Care, with a commitment to achieving Level 3.
A Social Care Portfolio (e.g., record of courses attended).


Desired Criteria


NVQ/QCF/RQF Level 3 in Health & Social Care.


Skills Needed


About The Company


Melody Care is a leading provider of high-quality home care services, committed to delivering personalized and compassionate care that enhances the quality of life for clients. Founded with a passion for helping others, the company has grown to serve communities with a focus on professionalism and kindness. Melody Care's dedicated team of caregivers is supported through continuous training and development, ensuring they provide the best care possible while growing in their careers. The company prides itself on fostering a culture of respect, support, and excellence.


Company Culture


At Melody Care, our culture is built on compassion, respect, and teamwork. We believe in creating a positive and supportive environment where every team member feels valued and empowered to make a difference. We're committed to continuous learning and professional growth, ensuring that our staff have the tools and opportunities to excel in their roles. Our focus on collaboration and communication fosters a strong sense of community, allowing us to deliver the highest standard of care to our clients while supporting each other.


Company Benefits


At Melody Care, we're proud to offer a comprehensive benefits package to our team members. Join us and enjoy competitive pay, ongoing professional development, and training opportunities that help you grow in your career. We also provide flexibility to support your work-life balance, ensuring you can thrive both at work and in your personal life. As part of our team, you'll experience a supportive and inclusive environment where your contributions are valued, and your well-being is a priority.


Vacation, Paid time off, Retirement plan and/or pension, Referral bonus, Competitive salary, Long service recognition, Blue Light Card, Employee of the Month, Employee Recognition Scheme, Culture of recognition, On the job learning, Progression opportunities, Staff celebration events


Salary


24,000.00 per year