Job Description

This post is fixed term for 4 months until 31/03/2026 to meet the needs of the service.
Applicants are advised to apply early as we reserve the right to close a vacancy prior to the closing date if a high number of applications have been received. If you are successful and short listed for interview you will be contacted by email using the address with which you registered. Therefore, please ensure you check your email account regularly.
All applicants are invited to apply in Welsh, any application submitted in Welsh will not be treated less favourably than an application made in English.
Please check your email account regularly. Successful applicants will receive all recruitment related correspondence via the email account registered on the application form
Main duties of the job
It's been an exciting time at Welsh Ambulance Services NHS Trust as we continue our journey of "Being our Best", and our mission to provide world-class patient care.
The post holder will support the Claims Manager - Claims to plan and deliver robust systems and processes for ensuring that all Claims are effectively managed to minimise their financial impact, and to ensure that remedial action contributing to the reduction of clinical and financial risks. The post holder will manage their own caseload and be proactive and dynamic in ensuring that lessons from Claims are learned and shared widely, and that they contribute to continuous service improvement and the highest standards of patient care.
Support and update the Claims Manager - Claims in the day to day management of Clinical Negligence, Personal Injury Claims, RTC and Inquests to ensure that claims are managed in accordance with Health Board's policies, and in accordance with Welsh Office Circular Welsh Health Circular (97) 17 and the Civil Procedure Rules.
The ability to speak Welsh is desirable for this post; English and/or Welsh speakers are equally welcome to apply.
About us
#RemarkablePeople
Our workforce is made up of over 4,000 remarkable people who contribute to the delivery of world-class patient care across Wales, 24 hours a day, 365 days a year. Whether you work in a patient-facing role or within our range of support services, the work that you do enables us to provide high quality care, wherever and whenever we're needed.
The Trust recognises the need for its workforce to represent the diversity of the population it serves across the whole of Wales and seeks to create an environment where diversity is celebrated and inclusivity matters. We are also keen to break down any barriers into the Trust, and would encourage applications from under-represented groups, including those from Black, Asian and Minority Ethnic communities, LGBTQ+ communities and disability groups.
Careers within the Welsh Ambulance Services University NHS Trust are diverse and varied, with opportunities arising right across the service. Whatever your skills and background, you're sure to find a career with us which is fulfilling, challenging, and rewarding.
In line with the Trust's Starting Salary Procedure, all applicants will start at the bottom of the band for the position applied for, but can apply for a higher salary if they have previous experience relevant to the position.
Details
Date posted
26 November 2025
Pay scheme
Agenda for change
Band
Band 6
Salary
39,263 to 47,280 a year per annum, pro rata
Contract
Fixed term
Duration
4 months
Working pattern
Part-time, Flexible working
Reference number
020-AC128-1125
Job locations
Ty Elwy
Unit 7 Ffordd Richard Davies
St Asaph
LL17 0LJ
Job description
Job responsibilities
You will be able to find a full and Person Specification attached within the supporting documents or please click Apply now to view in Trac. Job description
Job responsibilities
You will be able to find a full and Person Specification attached within the supporting documents or please click Apply now to view in Trac.
Person Specification
Education / Qualifications
Essential

• Knowledge of a range of complex internal processes to a degree level equivalent
• Demonstrate commitment to supporting the development of effective solutions and improvement.

Desirable

• Claims management experience

Experience
Essential

• Significant experience of working within the NHS
• Experience of dealing with complex issues in a large organisation

Desirable

• Multi-professional partnership working

Knowledge
Essential

• Detailed understanding of the health service and clear understanding of the concept and working arrangements of diverse clinical areas
• Clear understanding of the concept of evidence based practice and clinical effectiveness

Desirable

• Knowledge and experience of the administration and use of the Datix system
• Expert knowledge of relevant literature, research, and legislation relating to Claims Management

Person Specification
Education / Qualifications
Essential

• Knowledge of a range of complex internal processes to a degree level equivalent
• Demonstrate commitment to supporting the development of effective solutions and improvement.

Desirable

• Claims management experience

Experience
Essential

• Significant experience of working within the NHS
• Experience of dealing with complex issues in a large organisation

Desirable

• Multi-professional partnership working

Knowledge
Essential

• Detailed understanding of the health service and clear understanding of the concept and working arrangements of diverse clinical areas
• Clear understanding of the concept of evidence based practice and clinical effectiveness

Desirable

• Knowledge and experience of the administration and use of the Datix system
• Expert knowledge of relevant literature, research, and legislation relating to Claims Management

Skills Required