Job Description

Job Overview

We are seeking a dedicated and experienced Deputy Manager to join our team in providing exceptional care within a residential setting. The ideal candidate will have at least 2 years of Deputy Care Manager experience, excellent communication skills, and a commitment to delivering high-quality care. You will work closely with the Registered Manager to ensure the home runs smoothly, fostering a positive environment for residents and staff. This position requires strong leadership skills, a background in senior care, and the ability to effectively supervise staff while managing care plans and medication administration.

Responsibilities and Duties

1.

Work closely with the Registered Manager and other members of the home to ensure that a high standard of care is delivered to residents, continuity of information and standards and policies are effectively implemented.

2.

Assist the Registered Manager in the daily running of the home to promote a harmonious working atmosphere, ensuring the aims and objectives of the Home are achieved as far as possible.

3.

Maintain good interpersonal relationships with all staff, residents, relatives, professionals and Directors of the Home.

4.

Share on-call responsibilities, every second week as part of the Deputy Manager role to include weekends, all public holidays, including Easter, Christmas, and New Year.

5.

Keep the Registered Manager informed of any relevant issues or concerns as well as any complaints raised. Manage complaints appropriately in accordance with company policies and procedures.

6.

Collaborating closely with the Registered Manager and taking on leadership duties in their absence, you can expect to help with everything from ensuring care standards to motivating your team.

7.

Recognise and facilitate the daily needs of residents to ensure safety and wellbeing.

8.

Ensure the dignity and respect of every resident is maintained at all times.

9.

Participate in updating and writing personalised care plans and resident documentation and keep them up to date, involving relevant professional agencies and relatives where needed.

10.

Monitor and review residents individual care plans to ensure that the staff have identified the physical, social and emotional needs of a person.

11.

Ensure you lead by example and monitoring standards through regular audits, supervised clinical practice and checking our regulatory compliance.

12.

Take responsibility for evaluating and reporting on each resident's needs, ensuring that assessments are realistic, comprehensive, and up to date.

13.

Monitor and report changes/abnormalities in a resident's condition to the relevant Health Care professional.

14.

Escort residents to external appointments and conduct initial assessments if required.

15.

Deal with all prospective/potential residents for the home: providing relevant information and Show rounds, assessing potential residents and negotiating appropriate fees.

16.

Welcome new residents, complete appropriate records, and ensure adequate arrangements are in place for every resident.

17.

Order, process, store, dispense and administer medication to the residents in accordance with company policies and procedures.

18.

Motivate and empower the care team to deliver compassionate, quality care to residents.

19.

Lead by example, aiding and providing guidance to ensure staff are confident and well-equipped in their roles.

20.

Consult with relevant GP's, Community nurses, mental health team and all support services regarding the welfare of individual residents.

21.

Cultivate a warm and supportive environment that encourages meaningful connections between care staff and residents.

22.

Actively promote open communication, trust, and respect to enhance the overall well-being of both employees and residents

23.

Collaborate in developing personalised care plans to meet the unique needs of each resident.

24.

Mentor and guide Care Assistants, helping them grow professionally and ensuring the highest standards of care is maintained.

25.

To be involved in dealing with staffing requirements including recruitment, interviewing and appointment of suitable employees and complete appropriate records

26.

Function as mentor for new employees and supervise throughout the induction process making sure it is effective.

27.

Conduct formal and informal supervisions and appraisals and ensure all staff adhere to the policies and procedures of the home.

28.

Assist with the organisation and facilitation of on-going refresher training for all staff.

29.

Organise the Care Assistant rota, ensuring efficient and effective use of skill mix and experience.

30.

Be responsible for the maintenance of staff discipline and to use the disciplinary procedures as necessary.

31.

Manage shifts as required, delegate duties to the staff, supervise workloads and all aspects of care delivered.

32.

Ensure the care home continues to run smoothly during times of staff annual leave by covering shifts when required.

33.

Participate and conduct staff, resident, and relative meetings, taking minutes and distributing, as necessary.

34.

Ensure all staff and residents are familiar with policies and procedures relating to fire, safeguarding, infection control, health and safety, accident, incidents, complaints, and that these are adhered to.

35.

Ensure competency and safe maintenance of all medical devices within the home, reporting and following up any broken/unsafe equipment or structures to the Registered Manager if necessary.

36.

In the absence of the Registered Manager, to be responsible for notifying CQC of all reportable incidents or events, all deaths, any professional body that needs to be notified regarding an event or incident e.g. RIDDOR reports.

37.

Investigate and complete reports on accidents/incidents, losses, complaints and respond appropriately, supplying relevant information, if necessary, to statutory bodies.

38.

Undertake risk assessments and audits within the home (daily, weekly, monthly, and yearly) as well as any necessary paperwork.

39.

Test fire alarms weekly and ensure all other fire checks are carried out including emergency lighting.

40.

Assist with all clerical and housekeeping duties when needed.

41.

Assist the Registered Manager to order provisions, organise activities for the residents, arrange inspections and consult with external contractors.

42.

Assist the Registered Manager to ensure all petty cash transactions for the residents and the home are managed efficiently and accurately.

43.

Engaging with the Wilbury Care Home social media platforms, website, Facebook, Carehome.co.uk profile, Autumna and updating as necessary to build the profile of the home to maintain the occupancy of the home.

44.

Assist the Registered Manager to train and transfer data to a digital system and manage its effective use.

45.

Ensure a high standard of cleanliness is maintained in the home by overseeing and monitoring monthly cleaning rotas - communal areas, resident rooms, new resident rooms requiring any redecoration.

46.

Ensure all Residents, relatives and visitors are dealt with in a kind, courteous and non-judgmental manner.

47.

Communicate clearly and effectively with the staff team, families and other professionals to ensure that the residents receive the best possible provision of care

48.

Promote and encourage all staff to provide residents with privacy, dignity, independence, choice, rights and fulfilment.

49.

Ensure all records and documents are updated in accordance with company policy.

50.

Co-operate with the employer to ensure compliance with health and safety legislation and the health and safety policies and procedures of the home, not intentionally or recklessly interfere with, or misuse, anything provided in the interests of health, safety or welfare, in pursuance of the relevant statutory provisions.

51.

Maintain own mandatory training requirements and undertake training as required to be able to assist theRegistered Manager with all aspects of running the home (e.g. Health and Safety, Fire, Medication)

52.

Assist the Registered Manager in creating a positive learning environment for all staff that is conducive for learning.

53.

Take every opportunity to develop skills and competence to carry out the role effectively and efficiently.

54.

Always Respect the confidentiality of information in line with the requirements of the Data Protection Act.

55.

Travel as required within the area and other areas within the company for business and training.

This list is not exhaustive, and you may need to perform other duties within the remit of the role.

Skills

Proven experience in supervising staff within a home care or senior care environment. Strong leadership abilities with excellent communication and organisational skills to effectively manage teams and engage with residents. Knowledge of medication administration protocols and experience in implementing care plans. Ability to manage multiple priorities while maintaining attention to detail in all aspects of care delivery. A compassionate approach towards elderly individuals, demonstrating empathy and understanding in all interactions. Strong computer and social media skills

Qualifications

At least 2 years of Deputy Manager experience in a care setting. Minimum NVQ Level 3 in Health & Social Care (working towards Level 5).
If you are passionate about making a difference in the lives of others and possess the necessary skills to thrive in this role, we encourage you to apply for this rewarding opportunity as Deputy Manager within our care home.

Job Types: Full-time, Permanent

Pay: 28,000.00-30,000.00 per year

Benefits:

Company events Company pension Referral programme
Schedule:

10 hour shift 12 hour shift 8 hour shift Day shift Monday to Friday Weekend availability
Work Location: In person