Job Description

Job Overview

Job Purpose

The Deputy Manager supports the Home Manager in the smooth running of the residential care home, ensuring residents receive high-quality, person-centred care in a safe, supportive, and homely environment. This role focuses on care delivery, staff leadership, and operational efficiency, while promoting dignity, independence, and wellbeing for all residents.

Key Responsibilities

Resident Care & Wellbeing

Oversee the delivery of person-centred care to residents, ensuring individual needs, preferences, and rights are respected. Support residents in maintaining independence and engaging in meaningful activities. Ensure care plans and risk assessments are up to date and regularly reviewed. Monitor standards of daily living support (e.g., personal care, nutrition, mobility, and social engagement).

Compliance & Quality Assurance

Ensure the home complies with CQC (or equivalent regulator) requirements and internal policies. Conduct audits on care records, safeguarding practices, health & safety, and infection control. Assist with preparation for inspections and support continuous improvement.

Leadership & Staff Management

Supervise and motivate care teams, ensuring staff deliver compassionate, consistent, and high-quality care. Assist with staff recruitment, induction, appraisals, and ongoing training. Organise staff rotas to ensure appropriate cover while maintaining work-life balance for staff. Lead by example, fostering a positive and inclusive workplace culture.

Family & Community Engagement

Develop strong relationships with residents' families, keeping them informed and involved. Support residents in maintaining community links and participating in social activities. Handle feedback and complaints in a professional and timely manner.

Operational Support

Assist the Home Manager with administrative duties, including record-keeping, reporting, and financial monitoring. Oversee the ordering and control of supplies, ensuring efficient use of resources. Ensure safe and comfortable living conditions within the home.

Acting in Manager's Absence

Take full responsibility for the home when the Home Manager is absent. Maintain care standards, staffing oversight, and effective communication.

Person Specification

Essential

Experience in a supervisory or deputy role within a residential care home or adult social care setting. NVQ/QCF Level 3 in Health & Social Care (minimum); Level 5 (Leadership in Health & Social Care) desirable or willingness to work towards. Good knowledge of CQC standards and residential care regulations. Strong organisational, leadership, and interpersonal skills. Passionate about delivering person-centred care and improving residents' quality of life.

Desirable

Experience supporting residents with dementia or complex needs. IT literacy, with experience using care management systems. First aid, safeguarding, and health & safety training.

Salary & Benefits

Competitive salary dependent on experience. Ongoing professional training and career development opportunities. Pension and employee support schemes.
Job Types: Full-time, Permanent

Pay: From 27,170.00 per year

Benefits:

Company pension On-site parking
Work Location: In person