Job Description

Operational and Administrative Support Support the day-to-day operation of the reception and administrative teams, ensuring smooth patient flow. Assist with compliance monitoring for CQC assessments, ensuring evidence is maintained and up to date. Contribute to the management and improvement of clinical and administrative protocols. Help oversee appointment systems and patient access, including online services.



Quality and Performance Assist in maintaining and reporting on QOF (Quality and Outcomes Framework) achievement, ensuring accurate data extraction and recall systems. Support the coordination of Enhanced Services, including seasonal vaccination campaigns and health checks. Contribute to audits and action plans to improve care quality and patient outcomes. Human Resources Support recruitment administration, induction processes, and mandatory training compliance.



Assist with rotas, leave management, and sickness recording in line with policies. Help maintain up-to-date HR records and confidentiality. Primary Care Network (PCN) Support Support practice engagement with PCN initiatives and projects, including population health management and extended access services. Liaise with PCN colleagues and attend meetings when required.



Finance and Resource Management Learn about practice financial processes, including NHS claims, Enhanced Service payments, and invoice management. Support ordering and stock control for clinical and non-clinical supplies. Support budget planning, financial forecasting, and petty cash management. Assist with preparation of reports, business plans, and submission of documentation.



Patient Engagement and Communication Assist in handling patient queries, feedback, and complaints promptly and professionally. Support the development and promotion of patient information, practice newsletters, and website updates. Maintain and work with Patient Participation Groups (PPGs) Handle non-clinical complaints and feedback (formal and informal) Act as complaints lead and maintain complaint/safety incident logs Liaise with GPs, patients, and external services to ensure effective communication Act as link between the Practice and PCN Meetings& Representation: Attend weekly clinical meetings and Practice Manager briefings. Represent the practice in internal and external meetings as required.



Work with N365 tools to streamline minute-taking and dissemination of actions where appropriate. IT and Information Governance Help maintain the security and accuracy of clinical systems (e.g., EMIS, Docman) and compliance with Data Protection and GDPR requirements. Support data reporting to NHS bodies, PCNs, and commissioners. EMIS Web and SNOMED coding proficient.



Manage IT issues and escalate technical problems as needed. Facilitate updates to the practice website, social media, and templates. Health & Safety and Facilities Assist with regular health and safety checks, including fire safety and infection prevention. Maintain records of premises checks, servicing, and maintenance.