Job Description

Job Summary

An exciting opportunity has arisen for a Deputy Practice Manager to join our Leadership Team in a friendly, dynamic and forward-thinking single-site practice in central Harrogate.

The role is to support the Practice Managers in all aspects of practice functionality, motivating and managing staff, optimising efficiency and overall performance, ensuring the practice achieves its long-term strategic objectives in a safe and effective working environment.

The Deputy Practice Manager will focus on the day-to-day operability of the practice, quality & continuous improvement, confidentiality, collaborative working, service delivery, learning and development and promoting a positive working environment.

About Us

Strayside Health is a recently formed practice (following the successful merger of East Parade and Park Parade Surgeries in April 2025). Before the merger, both practices worked closely together for a number of years, sharing our Nurse Team and back-office staff (medical secretaries, data quality and administration teams).

Our newly merged practice is progressive and keen to embrace change whilst maintaining the traditional values of patient centred general practice.

One of our partners is the Clinical Director of the Mowbray Square PCN, which places us in an excellent position to lead on new ways of working and maximise the benefits of close relationships with our colleagues in the allied health professions. We have a great team ethos in our workforce, with strong staff retention.

What We Offer

Ongoing supervision and support from the Practice Managers

Membership of the NHS pension scheme

BHSF health plan

Employee Assistance Programme (EAP)

On-site car-parking, on a rota basis

Cycle to work scheme

NHS laptop available for individual work use

Three annual area wide PLT educational meetings

Six PCN-specific educational PLT meetings

Salary:

17.00 per hour

Annual leave entitlement:

25 days + 8 bank holidays (pro-rata)

Primary Responsibilities

The following are the core responsibilities of the Deputy Practice Manager. There may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels, as well as the changing needs of the practice.

The Deputy Practice Manager is responsible for:

Supporting the Practice Managers in the day-to-day operations of the practice, ensuring staff achieve their primary responsibilities. Supporting the end-of-month payroll process to ensure staff are paid on time Leading on the pre-employment checks and induction of new staff (such as DBS checks, induction timetables and ensuring new starters are set up on appropriate IT systems). Providing leadership and guidance for the Reception Manager and giving support to the practice admin teams. Ensuring staff adhere to policy and procedure at all times. Developing, implementing and embedding an effective practice training programme for all staff (clinical and administrative) liaising with external agencies when necessary and maintaining a training record for all staff. Responding and resolving local IT issues, where appropriate. Maintaining the staff intranet portal, ensuring training records, annual leave entitlements and significant event database is kept up to date and accurate. Organising the calibration of medical equipment on behalf of the practice. Oversee the administrative elements of QOF, liaising with GPs, Nursing Staff and Administrators. Guide the team to reach QOF targets (supported by the Nursing and Administrative Leads) Implement systems to ensure compliance with CQC regulations and standards. Actively encourage and promote the use of patient online services and NHS app. Update and act as the focal point for the practice website and social media channels. Support the Practice Managers in coordinating and managing the patient complaints process and ensure that all staff are fully conversant with the complaints procedure. Support and participate in shared learning within the practice Be an integral part of the practice team.
Job Types: Full-time, Permanent

Pay: 17.00 per hour

Expected hours: 37.5 per week

Benefits:

Company events Company pension Cycle to work scheme Free flu jabs Free parking Health & wellbeing programme On-site parking
Work Location: In person