Job Description

Description

We are looking for an organised, supportive and detail-focused

Deputy Service Manager

to help lead our busy back-office clinical administrative teams across multiple GP sites.

In this role, you'll support the Service Manager in overseeing several key functions, including referrals, medical reports, document assessment, laboratory results and general clinical administration. You will provide day-to-day supervision, deliver training, conduct audits, drive quality, and ensure we provide accurate and efficient support to patients and clinicians.

What we're looking for:

Strong communicator with proven experience managing people and processes Excellent attention to detail - accuracy really matters in this role Confident problem solver who thrives in busy environments Ability to coach, support and develop staff NHS experience helpful but

not essential

Key responsibilities:

Lead and support multiple admin teams (referrals, medical reports, document processing, labs) Deliver training and complete quality audits Monitor performance, workflow volumes and turnaround times Work closely with internal and external partners (GPs, clinical teams, hospitals, insurers) Improve processes to enhance patient experience and service efficiency

Why join us

Involvement in service improvement and transformation

: Impact the health of 85,000 people across south east London.

Make a Real Impact:

Play a vital role in patient care by ensuring accurate and timely processing of tests and investigations.

Leadership development and training opportunities

: development in skills to progress your leadership skills in Penrose.

Collaborative Environment:

Work alongside experienced healthcare professionals in a supportive, team-oriented setting.

Flexible Entry Point:

Perfect for candidates with a science background who want to enter the healthcare sector without needing a medical degree.

Innovation & Learning:

Exposure to NHS systems and processes, giving you valuable insight into modern healthcare operations.

Lifestyle benefits

- including NHS pension, team socials and exclusive employee discounts!



You can check out the full job spec here

Apply now and help us deliver excellent care for our patients.

About Penrose Health

Penrose Health is on a mission to deliver outstanding healthcare to every patient we serve.

We care for

75,000+ people across 9 sites in South East London

, supported by a team of

200+ clinicians and staff

. Our model is built on

permanent, diverse teams

, strong governance, and a clear focus on

continuity, quality, and access

.

We work closely with NHS partners to deliver a full range of services -- from routine checks to complex, long-term care -- backed by robust systems and a culture of continuous improvement.

We're proud to hold a

CQC "Good" rating

and consistently receive

strong feedback from patients

.

Learn more at penrosehealth.co.uk.

Penrose Health 2025.