Job Description

Are you a people person with a passion for retail and a heart for helping others? St Lukes Hospice is looking for a friendly, proactive Deputy Support Manager to join our team. Youll help keep our shop running smoothly, support our amazing volunteers, and make sure every visitor receives a warm welcome, all while raising vital funds for our hospice. Strong communication skills are essential, to lead a team of staff and volunteers from different backgrounds, to promote the work of St Lukes and highlight the benefits of sustainability. Being a leader and motivator who has the ability to resolve problems, make decisions with a positive attitude, and deal sensitively in difficult or distressing situations is essential. Having the knowledge, the experience and determination to exceed budgets, monitoring costs, and an ability to work commercially within the retail sector are key components to the role. Being able to form good relationships is essential, as is the need to build upon the positive reputation of St Lukes with current and new supporters and colleagues, engage and work alongside key stakeholders. Flexibility is essential for this post as there will be weekend, bank holiday and on occasion evening work as directed by city centre opening requirements. Being able to travel to all St Lukes shops and sites for work purposes when required is essential.
Main duties of the job
Supporting the Shop Manager with the day-to-day running of the store Leading and motivating our team of dedicated volunteers Helping to maximise sales and drive donations Creating eye-catching displays and keeping the shop looking its best Ensuring our shop is safe, secure, and a great place to visit
About us
St Lukes is an organisation that is dedicated to enhancing the wellbeing and quality of life of all those affected by a terminal illness in Sheffield. Our purpose is to give patients and their families the high-quality care they need, treating each person as a unique individual. We promise to listen to their wishes and choices, tailoring our care and support so they can make the most of every day. We work with others to champion improvements in end-of-life care, in Sheffield and beyond. Everyone who works at St Luke's makes a difference. St Lukes plays a key role in helping terminally ill people in Sheffield and you could join the team that makes St Lukes so special.
Details
Date posted
05 August 2025
Pay scheme
Other
Salary
14,449 a year
Contract
Permanent
Working pattern
Part-time
Reference number
STL1126791
Job locations
St Luke's Retail Stores
Sheffield
South Yorkshire
S11 9NE
Job description
Job responsibilities
Retail or customer service experience (paid or voluntary) A positive, can do attitude and the ability to motivate a team Good organisational skills and attention to detail Flexibility to step up and run the shop when needed Job description
Job responsibilities
Retail or customer service experience (paid or voluntary) A positive, can do attitude and the ability to motivate a team Good organisational skills and attention to detail Flexibility to step up and run the shop when needed
Person Specification
Experience
Essential

• Previous experience working with people from a variety of backgrounds.
• Experience of maintaining administrative procedures
• Previous experience of managing staff or volunteers

• Previous experience gained within a retail/customer facing role

• Previous experience working with people from a variety of backgrounds.
• Experience of maintaining administrative procedures
• Previous experience of managing staff or volunteers

• Previous experience gained within a retail/customer facing role