Job Description

###

Description

The Deputy Team Leader will assist the Team Leader in the achievement of team targets and operational measures including management of junior team members. The role will also involve assisting the Team Leader in delivering quality of service and client service compliance. In addition, the Deputy Team Leader will handle a caseload (c.150) of complex casualty claims.###

Key Responsibilities

Handle c.150 complex EL/PL/Product/Property damage claims Review and allocate new claims, ensuring strategies are set and initial reserves are appropriate having regard to the value and complexity of the case Approve payments within their financial authority levels Complete peer reviews, provide constructive feedback and highlight any training needs to Team Leader Refer files to litigation as and when needed, record reasons & attend feedback meetings in TL absence Undertake reviews for files handled by CH1s to ensure individual team members attain the required quality standards Complete weekly stats and plan for the week as and when required in the absence of Team Leader Assist Team Leader to ensure the team is kept up to date with internal and external developments, including participation in regular team meetings Assist with team motivation and engagement Be flexible in approach, determined and willing to work outside normal office hours where required Assist Team Leader to ensure the team create and maintain accurate claims management system records Hold regular 1-2-1s with Admin Assistants, File Handling Assistants and CH1s to maximise performance and to acknowledge good performance Use appropriate systems to monitor Admin, FHA and CH1 performance, productivity, sickness and holidays Support Team Leader in managing unsatisfactory performance of individuals within the team, liaising with HR where appropriate Assist in the completion of Performance Reviews in a fair, consistent and timely manner Assist in the recruitment of claims handlers and support staff when requested Assist with training and supervision of new starters Review and action client inboxes on a daily basis Contribute to client review meetings as and when required Assist with client queries as and when required Support Team Leader to ensure compliance with client specific protocols, SLAs and KPIs
Working Hours

35 hours per week
Monday - Friday 9am - 5pm with 1 unpaid hour for lunch
Primary location for this role is Liverpool Office###

Skills, Knowledge and Expertise

Highly developed knowledge of processes, systems and procedures Sound technical knowledge of EL/PL claims Excellent analytical and problem solving skills Excellent understanding of 'best practice' and contribute to its development Excellent communication and organisation skills Good understanding of client protocols and ability to respond to changing client requirements Ability to utilise interpersonal skills to influence and negotiate Ability to provide balanced feedback at individual level Shows commercial awareness in understanding of the market and industry Demonstrates a passion for the business and their role Demonstrates an understanding of business development strategies and a willingness to support
Values



Our culture is focused on making Keoghs sustainable and successful for our people and clients, with this our four values are at the heart of everything we do;



Our Values

We are connected

We are Dynamic

We are Innovative

We succeed together###

Benefits

Davies Incentive Plan 25 days holiday per year which increases with level of service (opportunity to buy & sell 3 days) Family Cover Private Medical Insurance (Bupa) - will automatically be at single cover level but can opt into family option within first month of joining. Simply Health Care Cash Plan WeCare - 24/7 online GP, mental health support and virtual wellbeing covering a whole host of topics to do with health, mental health, wellbeing & healthy living and financial & legal wellbeing Death in Service Critical Illness Cover PHI/Income Protection (Private health insurance) Pension Contribution based 5% Employee / 3% Employer Employee Resource Groups Employee Volunteering Programme Cycle to Work Scheme
Tech Scheme
Season Ticket Loan
Gym Flex
Access to Online Discount Sites Discounted Gourmet Society Membership Discounted Tickets for Merlin Attractions nationwide Discounts at local retail outlets after successfully completing probation
###

About Keoghs

Keoghs is the leading provider of legal and claims solutions to insurers, businesses and other suppliers to the insurance sector. We manage more than 1bn worth of insurer claims and resolve in excess of 100,000 claims per year working in partnership with leading insurers, MGAs, brokers, corporates and the public sector.


With more than 50 years' experience we have an in-depth understanding of the insurance claims process, enabling us to contain and lower litigation rates, shorten claims lifecycles and reduce overall claims costs. We combine proven processes, technology and low cost infrastructure with extensive legal and insurance market knowledge. This enables us to create individual solutions for each of our clients that match their requirements in terms of quality, performance and value for money.

We invest heavily in specialised services, technology and innovation for our insurance clients, and we are the first to launch a true artificial intelligence (AI) insurance lawyer. Through our proprietary AI lawyer, Lauri, we've transformed the claims handling process for low-value personal injury claims; we've reduced claim lifecycles and reduced costs for our clients. Supported by commercial acumen and innovative products, Keoghs leads the way in providing legal solutions to the insurance industry.