Job Description

Job Introduction




About Woodgate & Clark


Woodgate & Clark has been providing a loss adjusting service to the UK insurance market for over 40 years and is one of the UK's leading loss adjusters, providing complete claims solutions to insurance providers operating in commercial, domestic, marine, and motor. The Company excels at the handling of specialist and non-standard claims. We are currently just under 400 team members across the UK and since 2015, Woodgate & Clark has been part of the Van Ameyde Group, Europe's market leader in international claims management. Van Ameyde operates across more than 30 territories through 46 operating companies, with more than 1500 team members.


To complement our adjusting services, we also have our own dedicated building repair network, Quadrassist, and provide specialist loss adjusting services in entertainment, events, and advertising through Spotlite Claims.



The Person


As a Desktop Adjuster you will be handling a mixed portfolio of Household and Commercial Property claims. The role provides an invaluable opportunity for development within Specialist Services with support from a professional and capable team. The role requires someone who is well organised, systematic in approach, motivated, receptive to positive change, and able to work to tight deadlines.



Responsibilities


The responsibilities of the

Desktop Adjuster

include (though are not limited to):

Carrying out Sightcalls (video interviews) and generating a preliminary report to Insurers. Negotiating, settling or repudiating claims in relation to own assigned caseload (both Household and Commercial losses). Generating loss adjuster reports and issuing these to Insurers. Obtaining substantiating documentation in relation to the claim such as pricing validation, fire, police, weather and Equifax reports. Appointing Quadrassist and non-network suppliers. Liaising with Insurers and policyholders to obtain information to manage claims. Generating and issuing written communication including reports, settlements and repudiations to policyholders. To work alongside the Technical team and, in quieter periods, to assist with other Technical tasks as required. Uphold Woodgate & Clark Ltd Code of Business Conduct at all times. You will be expected to carry out any other duties that may reasonably be required and notified to you by the Company.


Skills and Experience (E: essential, D: desirable)

Ability to work on own initiative (E) Ability to demonstrate attention to detail (E) Ability to work as an individual and as part of a team (E) Excellent customer service and communication skills (E) A positive attitude and a proactive approach to solving problems (E) Able to co-ordinate a variety of actions concurrently (E) Ability to work to given targets (E) Strong client relationship building, report writing and communication skills (E) Excellent customer service, organisational & planning skills. (E)


Education and Qualifications (E: essential, D: desirable)

* Cert CII or Cert CILA qualified or willing to work towards these. (E)