Job Description

Job Title: Desk-Based Account Manager - Telecommunications

Location

Blackburn

Job Purpose

The primary function of the Desk-Based Account Manager is to proactively contact existing and prospective business customers, build strong professional relationships, and grow revenue by cross-selling and upselling telecommunications products and services. The role is office-based and focused on managing accounts remotely via phone, email, and digital channels.

Key Responsibilities

Proactively contact business customers to build rapport, understand their needs, and develop long-term relationships Manage and grow a portfolio of small to medium-sized business accounts Cross-sell and upsell a range of telecommunications products, including mobile, broadband, connectivity, and value-added services Identify new sales opportunities within existing accounts and follow up on leads Conduct needs analysis and provide tailored product recommendations Negotiate pricing and contract terms in line with company guidelines Achieve and exceed individual sales and revenue targets Maintain accurate customer records and sales activity using CRM systems Handle account queries and liaise with internal teams to resolve issues efficiently Stay up to date with telecommunications products, market trends, and competitor activity

Skills & Experience

Essential

Proven experience in a sales, account management, or customer-facing role Strong communication and relationship-building skills Confidence in engaging business customers over the phone Ability to identify opportunities and cross-sell products effectively Target-driven mindset with a focus on results Strong organisational and time-management skills IT literate with experience using CRM systems

Desirable

Experience within telecommunications, technology, or B2B sales Understanding of mobile, connectivity, or broadband solutions Experience managing a portfolio of business accounts

Personal Attributes

Professional and personable communication style Self-motivated and resilient Commercially aware Customer-focused with a consultative approach Able to work independently and as part of a team

What We Offer

Competitive salary with uncapped commission Full product training and ongoing development Clear career progression opportunities Supportive team environment
Job Type: Full-time

Pay: 26,000.00-30,000.00 per year

Benefits:

Company pension Employee discount Free parking Health & wellbeing programme On-site parking Private medical insurance Referral programme
Work Location: In person