Job Description

About the role
We're looking for a proactive and customer-focused Desk-Based Account Manager to join our busy insulation sales team based at our offices in Gravesend. In this role, you'll be responsible for managing day-to-day relationships with customers, handling incoming enquiries, and helping grow revenue through outstanding service and account development. You'll also support broader commercial activities, including market research and input into new product ideas, helping the business stay ahead of trends and customer expectations.
Type of Contract: Full Time
Type of Position: Desk Based Account Manager
Key Responsibilities:
Sales & Customer Support:
Manage a portfolio of existing customers, ensuring high levels of satisfaction and regular repeat business, working closely with our External Sales Teams.
Handle incoming enquiries, prepare quotes, follow up, and convert leads into orders.
Identify opportunities to grow accounts through upselling and cross-selling related insulation products or services.
Work closely with the field sales team to ensure a joined-up approach to customer accounts.
Maintain accurate records in the CRM system, including quotes, orders, and customer interactions.
Marketing & Product Development:
Conduct outbound calls to both new and existing customers to promote products and services, while supporting marketing campaigns and new product development initiatives.
Support the development and launch of new products by offering frontline input on what customers are asking for and how products are received.
Work closely with the marketing department on campaigns to promote BEWI products and services.
Keep up to date with what's happening in the insulation and wider construction market, including customer trends, competitor activity, and product innovations.
Gather customer feedback and share insights with the commercial and product teams.
Collaboration & Coordination:
Work with our internal teams as and when required to deliver exceptional customer service.
Contribute to monthly sales reviews and help track performance against targets
What We're Looking For:
Experience in a sales or account management role, ideally in construction, trade, or B2B environments.
Strong communication skills and the ability to build great relationships over the phone and by email.
Commercially aware, with an interest in what's happening in the market and what customers care about.
Comfortable working with sales targets and performance metrics.
Organised, self-motivated, and confident using basic IT tools (e.g. Outlook, Excel, CRM systems).
Desirable:
Some familiarity with the construction industry or building materials market (full product training will be provided).
Experience working with merchants, contractors, or developers.
Your profile
Right of residence and to work in the UK.
A positive, solution-oriented attitude, combined with determination to achieve customer satisfaction and drive continuous improvement through collaboration.
Exceptional customer relationship management skills, with a proven ability to quickly build rapport with our customer base and maintain it over the long term through excellent service.
High degree of flexibility and strong organizational skills, able to adapt to changing priorities, manage multiple tasks efficiently, and ensure strong planning and time management skills.
Decisive and calm under pressure, capable of making sound judgments through challenging situations while maintaining a customer-first approach.
What can you expect?
Company personal pension plan.
Company funded medical cash plan.
Long service awards and increased company pension contributions on long service.
25 days holiday a year, plus bank holidays.
Coffee, tea, and fruit available in the office, free parking for employees

Responsible

Proud

Stable

Care for quality

BEWI is an international provider of packaging, components and insulation solutions, committed to being sustainable in every part of the value chain, from production of raw materials and end goods to recycling, leading the change towards a circular economy for its industry. Guided by the vision to protect people and goods for a better everyday, BEWI creates value for its customers, the society and the owners in innovative and efficient ways. BEWI has five business Divisions: RAW, Insulation & Construction (I&C), Packaging & Components (P&C), Automotive and Circular.


The Insulation & Construction (I&C) Division manufactures an extensive range of solutions for insulation and infrastructure, as well as systems for the building and construction industry.


BEWI is uniquely positioned to offer a comprehensive range of packaging and insulation solutions to a diverse customer base across various industries. We have decades of experience, technical expertise, and market knowledge, which provides customers with access to a wider product portfolio, increased production capacities, and enhanced supply chain capabilities. With our shared commitment to sustainability, innovation, circular economy principles, and customer satisfaction, we are confident in our ability to deliver exceptional solutions and drive long-term growth.





In 1980, we began with fish boxes in Norway. Today, we provide a broad range of resource-efficient, recyclable and recycled products across Europe.
Every day we provide insulating building systems to the construction industry, a step in reducing CO2 emissions and reaching climate reduction targets.
We produce 50 million fish boxes each year, ensuring safe transport of 3 billion meals and reducing food waste.
6 million vehicles produced last year include components from BEWI, for excellent protection and safer journeys. vehicles produced in 2022 include components from BEWI, for excellent protection and safer journeys.
Last year, we collected and recycled 27.000 tons of expanded polystyrene (EPS), equal to approximately 45 million fish boxes.
Equipping employees for the future is a key priority for us. Our BEWI Business School trains many (future) leaders every year!
Today, BEWI group has 75 facilities in 14 European countries, and approximately 3.200 dedicated employees.