Job Description

Description

New Opportunity to join a busy expanding team

To provide professional subsidence service in connection with domestic and commercial buildings insurance claims. To proactively manage own work efficiently and effectively to achieve business objectives and meet defined service level agreements (SLAs).? To understand, implement and comply with company procedures and policies, and actively promote the principle of treating customers fairly.? To liaise with clients, policyholders, local authorities, third parties, claims handlers and otherwork colleagues as required.? To maintain and update accurate records on the company claims management IT system.? Manage own portfolio of domestic and commercial subsidence claims ensuring service levels are me

Key Responsibilities

Settling / declining claims within our delegated authority limit

Deal with the appointment and management of third party suppliers, such as Arboricultural consultants, site investigation suppliers, drainage repair companies etc, driving claims to settlement

Deal with surveyors and audit surveyor reports

Adhering to customer quality standards and service level agreements

Updating and creating building repair schedules using our in-house schedule of rates

#INDUKI

Skills, Knowledge & Expertise

Hold an appropriate professional building qualification such as MICE, MRICS, MCIOB,MIStrucE, MCABE or progressing towards this

Experience is considered

Detailed knowledge of structural defects affecting buildings

Ability to diagnose the cause of damage without visiting, based on information collected by others Detailed knowledge of subsidence engineering / surveying? Experience of the insurance industry and understanding of insurance liability? Ability to influence, negotiate and obtain agreement where required? Ability to assess and resolve problems and find solutions? Excellent interpersonal skills? Good time management skills and ability to prioritise in order to meet deadlines? Flexible and self-motivated? Ability to evaluate facts and recommend decisions? Attention to detail

About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.



We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.



Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.