Job Description

Description

New Opportunity supportive management

Deliver expert subsidence services for domestic and commercial property insurance claims, ensuring exceptional customer experience and timely resolution. Take ownership of your portfolio, driving efficiency and quality to meet business objectives and exceed service level agreements (SLAs).

What will your day look like:

Claims Management Excellence:

Proactively manage a diverse portfolio of subsidence claims, ensuring accuracy, compliance, and timely settlement within delegated authority limits.

Customer-Centric Approach:

Champion the principle of treating customers fairly, providing clear communication and support throughout the claims process.

Collaborative Liaison:

Engage with clients, policyholders, local authorities, third parties, and internal teams to coordinate investigations and solutions.

Data Integrity:

Maintain precise and up-to-date records in the company's claims management system.

Supplier Coordination:

Oversee third-party specialists--such as arboricultural consultants, site investigators, and drainage repair teams--ensuring quality and cost-effective outcomes.

Technical Oversight:

Review and audit surveyor reports, and create accurate building repair schedules using our in-house schedule of rates.

Quality Assurance:

Adhere to customer service standards and SLAs, delivering consistent, high-quality results.

Knowledge and Abilities:

Hold an appropriate professional building qualification such as MICE, MRICS, MCIOB, MIStrucE, MCABE or progressing towards this, Experience is considered. ? Detailed knowledge of structural defects affecting buildings ? Ability to diagnose the cause of damage without visiting, based on information collected by others ? Detailed knowledge of subsidence engineering / surveying ? Experience of the insurance industry and understanding of insurance liability ? Ability to influence, negotiate and obtain agreement where required ? Ability to assess and resolve problems and find solutions ? Excellent interpersonal skills ? Good time management skills and ability to prioritise in order to meet deadlines

Benefits

Career & Purpose

Davies Innovation Lab Leadership training programme Funding for professional qualifications Thrive at Davies; learning opportunities

Environmental & Social

The Davies Foundation Local charity funding Pennies To Heaven Employee Resource Groups Employee volunteering programme

Financial Health

Pension, 5% employee and 5% employer contribution My Choices at Davies provides; High Street discounts and Financial wellbeing hub Life assurance: x4 Refer a Friend Cycle to Work Scheme Lease car salary sacrifice Davies Incentive Plan Enhanced maternity, paternity and adoption pay

Mental, Physical & Emotional Wellbeing

Wellbeing centre; move, munch, money & mind focus Discounts with 100's of UK retailers EAP; 24/7 confidential helpline 25 days holiday, increases to 26 days after 5 years and 27 after 10 years Flexible working Dress for your day Inclusive employment policies eg. Menopause, fostering friendly, fertility, sabbatical policy and baby loss and miscarriage Flexible benefits include; holiday purchase plan and a opportunity to purchase heath cash plan and BUPA dental plan

About Davies

We are a specialist professional services and technology firm, working in partnership with leading insurance, highly regulated and global businesses.



We help our clients to manage risk, operate their core business processes, transform and grow. We deliver professional services and technology solutions across the risk and insurance value chain, including excellence in claims, underwriting, distribution, regulation & risk, customer experience, human capital, digital transformation & change management.



Our global team of more than 8,000 professionals operate across ten countries, including the UK & the U.S. Over the past ten years Davies has grown its annual revenues more than 20-fold, investing heavily in research & development, innovation & automation, colleague development, and client service. Today the group serves more than 1,500 insurance, financial services, public sector, and other highly regulated clients.