Job Description

We are looking for 2 DAC Supports to assist our DACs by managing the administration of allocated client accounts. Where required you will be the client's point of contact to maintain expectations.

What You'll Be Doing

Maintain excellent working relationships with clients to ensure their needs are met, responding to issues and resolving queries in a timely manner. React to emergency works and ensure these are responded to swiftly, ensuring the client is kept up to date and provided with detailed updates for the resolution or further actions required. Support DAC's across the department where required to ensure contractual commitments are met in accordance with contract SLA's and other requirements detailed within the contract documentation. Helping DAC's manage client expectations regarding any delays with parts and job completion where necessary. Updating and maintaining customer portals. Assist office controllers with mailbox support and admin. Assist sales staff with quote requirements and meeting the client spec. Contract administration and reporting. Occasional attendance at client meetings. Problem solving current or foreseen issues and delivering creative solutions. Support the Service Department with any ad-hoc tasks, especially relating to customer contracts.

What You'll Bring

Essential

Must have experience of working with CRM systems Must have knowledge on Microsoft Office, especially with Excel. Must have excellent customer service experience. Ability to excel within a fast paced environment.
Desirable

Previous roles in a service and maintenance environment.

Your Strengths

Excellent communication and interpersonal skills. Excellent organisational skills. Professional and positive approach. Self-motivated Resilient

Why You'll Love Working with Us

Hybrid working model after a successful training period Hourly rate of pay 13.50 - 15.00 depending on experience 23 day's holiday excluding bank holidays, with an increase up to 25 days. Employee Assistance Programme with 24/7 telephone helpline and online support 8 face-to-face counselling sessions, including CBT 24/7 access to an online GP service Cash plan scheme on your everyday health and well-being, including: optical, dental, physiotherapy, health screening, hospital admission and much more. Option for employees to purchase Sick Pay Insurance Employee discount platform including cinema tickets, holiday packages, car insurance, and more. Free Basic Will Writing & Free Finance Well-Being Review EV Scheme
Job Types: Full-time, Permanent

Pay: 28,000.00-31,200.00 per year

Work Location: In person