Job Description

About the Job:

As an Airport Engineer in London Gatwick UK, you'll be responsible for dealing with technical issues escalated from the helpdesk function, working on-site with end-users and having exposure to critical IT Systems. Enhance your technical experience and customer engagement skills in the complex environment of aviation.

What's in to you?

Gaining familiarity with aviation-specific technologies, while improving your ability to remain calm, make quick decisions, and resolve issues efficiently in a high-stakes environment.

What will you do?

Provide on-site support for incidents and service requests, ensuring timely resolution. Perform break-fix services for workstations, kiosks, e-gates, and peripherals. Manage workstation configurations, hardware replacements, and installations. Escalate issues when necessary, ensuring swift issue resolution. Carry out regular "floor-walking" and proactive line-of-sight checks to identify and resolve any issues before they are raised as incidents through the Global Service Desk. Schedule: 9 am - 5 pm, Mon-Fri.

What will you bring to ESP?

2+ years experience in an IT support role Good knowledge Windows O/S ecosystem MS 365 and Ticketing System experience 5 years of UK work history for airside clearance Full UK driving license and good communication skills Ability to lift 20-40kg and work in various physical environments.

What We Offer:

Competitive salary based on experience. A learning culture to help develop your IT career.

Who are we:

ESP Global Services has been providing customized 24/7 Global IT support solutions since 1992, expertly managed by a dedicated service delivery team, we offer day-to-day support via teams of on-site engineers or responsive visiting engineers, and multi-lingual service desk coordination that manages over 1,000 tickets a day for more than 200 customers.



At ESP Global Services, we are passionate about empowering people through learning and development. Let's have a chat!



Join a team that values excellence - our ISO 9001 certification reflects our commitment to quality and superior customer service.



ESP is an equal-opportunity employer.