Job Description

Job Summary

We are seeking a skilled Desktop Support Technician to provide comprehensive technical assistance and support to our organisation's users. The successful candidate will be responsible for diagnosing, resolving, and escalating hardware and software issues across various operating systems and platforms. This role requires excellent communication skills, strong problem-solving abilities, and a solid understanding of computer networking and IT support principles. The position offers an opportunity to work within a dynamic team environment, supporting diverse IT infrastructure components including Windows, macOS, Linux, and network systems.

Responsibilities

Provide first-line technical support to end-users via help desk tickets, email, or in person, ensuring timely resolution of hardware and software issues. Troubleshoot and resolve desktop hardware problems, including computers, peripherals, and mobile devices. Assist with software troubleshooting across various operating systems such as Windows, macOS, and Linux. Configure and maintain user accounts within Active Directory and manage permissions as required. Support network connectivity issues related to LAN, VPN, DNS, TCP/IP protocols, firewalls, and related network infrastructure. Install, update, and maintain operating systems (Windows, macOS, Linux) and enterprise software using tools like SCCM and BMC Remedy. Manage software deployment tasks through SCCM or equivalent tools while ensuring compliance with organisational policies. Monitor system performance and security using tools such as ServiceNow or Jira for incident tracking and management. Assist in maintaining security protocols including firewall configurations and VPN access controls. Document technical procedures accurately for future reference and knowledge sharing within the team. Collaborate with other IT teams to implement system upgrades or new technology solutions.

Requirements

Proven experience in desktop support or IT support roles with a strong understanding of computer hardware and operating systems (Windows, macOS, Linux). Knowledge of computer networking concepts including LAN/WAN architecture, TCP/IP protocols, DNS management, VPNs, firewalls, and TCP troubleshooting. Familiarity with enterprise management tools such as SCCM, BMC Remedy, ServiceNow or Jira for incident management. Experience supporting Microsoft Windows Server environments and Active Directory administration. Proficiency in troubleshooting software issues within Microsoft Office suite and other common business applications. Strong communication skills with the ability to explain technical concepts clearly to non-technical users. Ability to work independently or as part of a team in a fast-paced environment while maintaining high levels of customer service. Relevant certifications such as CompTIA A+, Network+, Microsoft Certified IT Professional (MCITP), or similar are desirable but not essential. This role is ideal for proactive individuals eager to develop their IT career within a supportive organisation committed to technological excellence.
Job Types: Full-time, Freelance

Application question(s):

Can you join us immediately?
Language:

English (required)
Work authorisation:

United Kingdom (required)
Location:

London BR2 (required)
Work Location: In person