Job Description

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We have an exciting opportunity for a Desktop Validator to join our team in AXA Retail on a permanent basis in our Morecambe office. You'll use your expertise in property assessment and analysis to support our claims processes, ensuring we maintain the highest standards of accuracy and efficiency. If you're detail-oriented, analytical, and passionate about making a difference to our customers, we want to hear from you!

At AXA we work smart, empowering our people to balance their time between home and the office in a way that works best for them, their team and our customers. You'll work at least two days a week (40%) away from home, moving to three days a week (60%) in the future. Away from home means either attendance at one of our office locations, visiting clients or attending industry events.

What you'll be doing:

Demonstrating effective communication skills to ensure good customer relationships and deliver excellent customer care. Evaluating remote building repair works. Handling supplier disputes and first escalation complaints from customers, to guarantee appropriate resolution for all parties. Proactively managing claims to settlement within agreed authority levels, in compliance with Company Policy, processes and to agreed quality standards. Making use of all desktop tools available to provide a cost efficient and timely claims handling service. Liaising and managing suppliers to ensure a consistent customer claims journey. Appling corporate guidelines at all stages of a claim to deliver quality claims handling service, abiding by DPA, FCA and TCF guidelines. Coaching, supporting and taking referrals from within and outside of the team to increase the competence and effectiveness of the department.


Due to the number of applications we expect to receive for this role, we reserve the right to close this advert earlier than the listed closing date to ensure we're able to effectively manage interest. Therefore, if you're interested in joining us at AXA, please don't hesitate to apply.

What you'll bring:

Ability to evaluate repair works and associated costs and confidently convey our settlement proposals. Excellent customer service experience and ability to manage expectations effectively. Household Insurance experience and Dispute Resolution experience, desirable. Passionate about working as part of a collaborative team. Ability to prioritise and manage own caseload effectively.


As a precondition of employment for this role, you must be eligible and authorised to work in the United Kingdom.

What we offer:

At AXA UK, we're appreciative of the people who work for us and our rewards package is reviewed regularly to reflect that. You can expect to receive:

Competitive annual salary dependent on experience Annual company & performance-based bonus Contributory pension scheme (up to 12% employer contributions) Life Assurance (up to 10 x annual salary) Private medical cover 25 days annual leave plus Bank Holidays Opportunity to buy up to 5 extra days leave or sell up to 5 days leave Wellbeing services & resources AXA employee discounts

To apply, click on the 'apply for this job' button, you'll then need to log in or create a profile to submit your CV. We're proud to be an Equal Opportunities Employer and don't discriminate against employees or potential employees based on protected characteristics. If you have a long-term condition or disability and require adjustments during the application or interview process, we're proud to offer access to the AXA Accessibility Concierge. For our support, please send an email to yasmin.conrad@axa-uk.co.uk.



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Who we are:

AXA Retail helps people live the life they love, knowing we've got their back, at home and on the road. Our people are vital to us becoming more digital, faster and easier to access. We're a dynamic team of experts completely committed to making sure our customers 'get back to the good stuff' when the unexpected happens.




Salary: Dependent on experience