Job Description

We're Nicola Jane.

(

& you could be too.

)
We design bras and swimwear with heart. For people affected by breast cancer, comfort, confidence, and care are everything - and we're here to deliver just that.

Beginning

Nicola started Nicola Jane over 40 years ago with one mission: to help people feel like themselves again after breast surgery. Fast forward to today, we're the UK's leading specialist in post-surgery lingerie and swimwear. With an amazing team behind us, a loyal customer base, and a growing online and retail presence - we're showing the world that thoughtful design can change lives.

Where we're at

Every day, we're helping customers across the UK and beyond feel more confident, more comfortable, and more themselves. We're expanding fast - and that's where you come in.

We're looking for a

Despatch Manager

who's organised, proactive, and passionate about doing things properly. Someone who can keep the cogs turning behind the scenes so that every order, big or small, gets to our customers quickly and with care.

Next Chapter

We're not your average retailer - and this isn't your average despatch role. We have big plans for the next few years!
If you're ready to take the lead in a busy but supportive environment where people (and parcels) matter - this could be the role for you.

What you'll be doing

You'll make sure our customers get what they've ordered - and feel the Nicola Jane difference in every parcel.

You'll be:

Running the show

: Managing the day-to-day operations of our despatch department, keeping everything on time and on track.

Leading the team

: Inspiring and managing a small (but mighty) team to pick, pack, and send with accuracy and care.

Keeping things flowing

: Scheduling workloads, prioritising tasks, and managing resources to meet daily despatch targets.

Resolution focused

: Working closely with couriers to resolve delivery issues and improve our delivery experience. Planning layout and space for our lovely new products.

Staying sharp

: Monitoring stock levels, coordinating with purchasing teams, and spotting any issues before they become problems.

Making it better

: Identifying areas for improvement in processes, systems, and service - then making it happen.

Reporting on progress

: Creating clear reports and updates on team performance, stock movement, and KPIs for management.

Keeping it safe

: Ensuring the despatch area meets health and safety requirements and our team has everything they need to work safely.

What we're looking for

You don't need to have it all, but here's what would help:

A proven track record in despatch, logistics, or warehouse management. Strong team leadership - you know how to motivate, support and get the best from people. Detail-driven and organised - you spot errors, fix them, and keep things tidy. Tech confident - happy using despatch software, Microsoft Excel, and order management tools. Calm under pressure - when things get busy (and they will), you stay cool and focused. Process-savvy - you've got a keen eye for how things could be improved and aren't afraid to speak up. A positive, can-do attitude. We like problem solvers and team players.

What you'll get from us

Living-wage employer

with a competitive salary + performance bonus. Full-time, permanent role (Monday-Friday, standard daytime hours) 28 days holiday (including bank holidays) increasing by one day for every full year you're with us (for 5 years) Healthcare & pension from day 1. 2 volunteering days a year to give back to your local community Ongoing training and development opportunities A friendly, supportive team and a role where what you do really matters

The important bit

We know that confidence looks different on everyone - and that goes for job applications too. If you think this sounds like your kind of role but you don't tick every single box, we still want to hear from you. Show us what you've got. Let's talk.

Why Nicola Jane - Our Values

At Nicola Jane, we see the beauty in every body.
It's more than a motto - it's how we show up for our customers, our colleagues, and the world around us.

Here's what we believe in:

1. Expertly You

We're specialists in what we do. With decades of experience, deep product knowledge, and a sensitive understanding of post-surgery needs, we guide every customer with care and confidence. Because feeling supported starts with knowing you're in expert hands.

2. Every Body Welcome

We're proudly inclusive - on the inside and out. Whether you're a customer or part of our team, we celebrate difference, embrace individuality, and create space for everyone to feel seen, supported, and valued.

3.

Compassion in Every Stitch

We lead with heart. Our customers trust us during one of the most vulnerable times in their lives - and we never take that for granted. From product to packaging to person-to-person support, we bring warmth, kindness, and genuine empathy to everything we do.

4. Care for the Planet

We believe in feeling good - and doing good. From eco-conscious packaging to timeless designs made to last, we're always looking for ways to tread more lightly on the planet. Sustainability isn't a side project - it's part of how we care.

5. Passionately Female

Founded by women, led by women, and inspired by women - we're fiercely proud of our roots. We champion women's health, choice, and confidence. And we speak with a voice that's friendly, knowledgeable, and unapologetically human.

6. Perfect-Fit, Every Time

A great fit is everything. We obsess over the details - cut, comfort, function, finish - because getting it right means the world to our customers. We don't do one-size-fits-all. We do perfect-for-you.

Job Type: Full-time

Pay: 24,000.00-26,000.00 per year

Additional pay:

Bonus scheme
Benefits:

Company pension Health & wellbeing programme Life insurance On-site parking
Schedule:

Monday to Friday
Work Location: In person

Application deadline: 31/07/2025