Job Description

JLL supports the Whole You, personally and professionally.



Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you've got deep experience in commercial real estate, skilled trades, and technology, or you're looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.



The purpose of the Destination Host is to create an incredible place for people to visit our client site Cabot Circus Shopping Destination. We expect the Destination Host to have a deep understanding of their occupiers, customers, and stakeholders and to build meaningful relationships. The Destination Host will work as part of the Occupier and Customer team to create a community environment for everyone working in the shopping centre and embed Cabot Circus in the Bristol community as the place to be.



Key Stakeholders



Occupiers Customers Hammerson (Client) Destination Team JLL Local community (charities, schools, local authority, organisations, and non-retail competitive businesses) Marketing team JLL service partners

Core Responsibilities



Be the main point of contact and support for occupants of the shopping destination To be mobile, highly visible, and building relationships with the occupiers and visitors To obtain feedback from the occupiers and visitors for reporting purposes in improving the experience of all stakeholders Liaising and working with the security, cleaning, and maintenance teams to ensure any issues are flagged, and follow through to resolution Be accountable in daily interactions and responsibilities, with the ability to use initiative and be self-led Communicating with the Occupier and Customer Manager and Marketing team to ensure effective communication for destination events and marketing activity. Support the Occupier and Customer Manager and Marketing team with identifying event opportunities and generating interest Be reliable, flexible, honest and a strong advocate for the destination and always ensure you provide a consistent service. Curate an inclusive community within the destination that is inviting and exciting for everyone working and visiting the shopping centre. To build and share knowledge between occupiers, creating a community atmosphere Be security conscious; be familiar with the shopping destination security processes and have confidence in raising when things do not look right Support in overseeing events on the day, including problem-solving, welcoming guests Build relationships with local charity and community groups. Provide general administrative support to the destination Management team Quickly familiarise yourself with site systems and complete tasks. Collate data and ensure accuracy while working to deadlines

Focus on People



Actively and positively engage with colleagues, occupiers, and visitors to quickly build relationships and create a community feel Anticipate the needs of visitors to the destination and follow up to ensure that all expectations are met and where possible exceeded Take ownership and responsibility ensuring you are working effectively and developing close relationships and managing your own time

Effective Communication



Handle all queries efficiently but effectively and supply relevant information as required and appropriate Proactively identify and troubleshoot issues Complete a handover with colleagues and other stakeholders as required when taking time out of the business and between shifts Be aware of relevant legislation to include health & safety and be always security conscious Building proactive and effective two-way relationships with the occupiers at the Destination Own occupier communications, working with all departments and clients to ensure effective communication Meeting with a range of representatives from each retailer within the scheme from decision-makers to store managers, to gain a confident understanding of their business

performance objectives, aspirations and needs and identify opportunities to help retailers achieve these

Collection of turnover and trade information from occupiers Oversee occupier customer feedback programmes as appropriate and use the feedback to inform strategy Provide reporting on customer and community feedback that can be used to evolve the customer service offer within the destination Aid Occupier and Customer manager in building proactive and effective two-way relationships with stakeholders within the destination. These stakeholders will include local retailers, leisure operators, public services (such as police), local authorities, schools/ colleges/ universities, charities and such like.

Required skills



A strong communicator and interpersonal skills Retail or hospitality experience essential. Strong verbal and written communication skills Cold-outreach experience a plus Exceptional organisation, time management and prioritisation skills Demonstrate integrity, dependability, responsibility, accountability, self-awareness, work ethic and empathy Experience in an event environment would be beneficial A passion for customer experience Innovative in thinking and take the initiative finding new ways of working Work efficiently and ability to learn new systems and software Be ambitious and commercially minded

If this job description resonates with you, we encourage you to apply even if you don't meet all of the requirements below. We're interested in getting to know you and what you bring to the table!



Personalized benefits that support personal well-being and growth:



JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.



About JLL -



We're JLL--a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That's why we're committed to our purpose to shape the future of real estate for a better world. We're using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.



Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we're honored to be recognized with awards for our success by organizations both globally and locally.



Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we're headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.