Job Description

Overview

We have an exciting opportunity to join our growing Development team as a Development Liaison Officer, and support in the delivery of new homes. You will do this by working collaboratively with Project Managers and Quality Officers, and by using excellent communication skills to convey essential information to the wider organisation, ensuring the effective transition of schemes into housing management or sale. You will also help to coordinate property handovers, manage defects processes, and support customers as they settle into their new homes.

Duties

Communication and coordination:

Act as the main liaison between the Development team and the wider business, providing timely updates on schemes in planning and construction Facilitate clear communication around property handovers, defects processes, and post-contract reviews.

Customer experience:

Proactively enhance the customer journey, especially during move-in and settlement phases Develop and implement initiatives to improve customer satisfaction in new or renovated homes. Provide tenancy support and ensure customers receive comprehensive Home User Guides.

Property familiarisation and handover:

Attend development sites and completed properties to gain in-depth knowledge of building features and community context. Organise and lead familiarisation days for staff and customers, ensuring appropriate attendance and health and safety compliance.
Support Project Managers and Quality Officers during the handover process, ensuring all essential information is shared.

Defects management:

Be the first point of contact for property-related queries during the defects liability period Monitor contractor performance, identify trends, and coordinate timely resolutions to customer complaints Work closely with internal teams to ensure a seamless customer experience during this period.

Data and reporting:

Accurately capture and maintain project, customer, and property data Produce and present reports (e.g., via Pamwin) to support management and continuous improvement Track and report on KPIs, and facilitate post-completion project reviews to identify best practices.

Stakeholder engagement:

Provide relevant property handover information to external stakeholders such as Welsh Government and Local Authorities.

Skills

Essential Experience and knowledge:

Proven experience working in housing or property development environments Familiarity with the operations of social housing providers and the challenges they face.

Skills and competencies

Strong IT skills, including proficiency in Microsoft Office (Word, Excel, Outlook, PowerPoint) Excellent written and verbal communication skills, with the ability to produce clear, concise reports Ability to work independently and take initiative Strong interpersonal skills with the ability to build positive relationships with customers and stakeholders A collaborative team player who contributes positively to group efforts.

Qualifications

GCSEs (or equivalent) in English and Maths, demonstrating sound literacy and numeracy skills. Full UK driving licence and access to a vehicle for work purposes.

Desirable

Experience working within the social housing sector Knowledge of presentation and reporting tools A formal qualification (HNC/HND or higher) in housing, construction, or a related discipline Ability to communicate in Welsh.
Job Types: Full-time, Permanent

Pay: 33,901.88 per year

Benefits:

Company pension Flexitime On-site parking Work from home
Work Location: Hybrid remote in Caerphilly CF83 2AX