Job Description

Role Purpose

The Supporter Liaison Officer (SLO) will represent the interests of supporters within the Club, ensuring effective two-way communication and helping to build a positive matchday and community experience. The SLO will also support the Club in building relationships with stakeholders including local authorities, fan groups, and the FAW.

Key Responsibilities

Act as the main point of contact between Flint Town United supporters and the Club. Communicate fans' views and concerns to the Club Board in a constructive and professional way. Share club information, updates, and policies with the supporter base through appropriate channels (meetings, social media, email, matchday announcements). Assist in coordinating fan engagement initiatives such as surveys, fan forums, and community events. Help promote a safe, welcoming, and inclusive environment at the Essity Stadium. Liaise with other Welsh and UK club SLOs, the FAW, and supporter organisations to share best practice. Support the development of new initiatives aimed at improving matchday experiences and growing attendances.

Key Skills & Attributes

Strong communication and interpersonal skills. Ability to remain impartial, fair, and approachable when dealing with supporter issues. Organised and reliable, able to manage multiple priorities. Passionate about Flint Town United and improving the supporter experience. Confident using digital communication tools (email, social media, surveys). Previous experience in customer service, fan engagement, or community liaison (desirable but not essential).

Requirements

Willingness to work flexibly, including evenings and weekends (particularly matchdays). Commitment to safeguarding and equality standards within football. Must be over 18.

What We Offer

Opportunity to play a key role in shaping the supporter experience at Flint Town United. Valuable experience in football administration, fan engagement, and community liaison. Free entry to Flint Town United home matches. Chance to contribute to the growth and success of a historic Welsh football club.
Job Type: Part-time

Work Location: In person