Job Description

We're looking for an experienced

Development

Manager

to oversee the smooth operation of a high end residential development based in London part way through the mobilisation phase which will consist of 2000 homes once completed, ensuring a high-quality living environment for residents while maintaining the property to the highest standards.

Location:

London, NW9

Salary:

60,000

Hours:

Monday to Friday, 8:30am-5pm

The Role

As the Development Manager, you will take full responsibility for the development, including:

Managing and supporting site-based staff. Overseeing planned and reactive maintenance, including contractor management. Overseeing the remainder of the mobilisation. Ensuring communal areas are impeccably maintained and presented. Delivering outstanding customer service to residents and visitors.

What You'll Do

1. Building Management

Conduct regular inspections of communal areas, ensuring cleanliness, functionality, and safety. Manage contractors, approve and assess maintenance work, and ensure compliance with safety protocols. Coordinate planned maintenance, ensuring timely execution to required standards. Manage stock levels for day-to-day items and facilitate meter readings for communal utilities. Oversee/conduct system tests, including emergency lighting, fire alarms, and lift emergency lines. Monitor parking compliance and address related issues. Provide input for budgets, residents' meetings, and communication with directors.

2. Maintenance & Repairs

Arrange and follow up on reactive and planned maintenance. Oversee the carrying out of minor repairs such as replacing bulbs, adjusting doors, and other small tasks. Coordinate and follow up on emergency repairs.

3. Resident Services

Manage front-of-house services, including parcel and key handling. Ensure the on site staff are well adept in welcoming new residents, introducing house rules, and that they provide a visible on-site presence.

4. Team Management

Lead, mentor, and support on-site staff, ensuring they have the tools and training to excel. Manage staff rotas, holidays, and appraisals to maximise team efficiency. Enforce policies and procedures, ensuring consistency and compliance.

What You'll Bring

Experience

Proven experience managing prestigious residential developments is essential. Proven experience leading a development through the mobilisation process. Strong leadership skills, with experience mentoring and developing teams. Contractor management expertise, including assessing and approving works. Financial management experience (desirable).

Qualifications

Either be working towards or hold an IWFM, TPI or other equivalent property/facilities management based qualification.

Skills

Exceptional time management and task prioritisation. Outstanding communication skills, both written and verbal. Proficient in Microsoft Office (Excel, Word, Outlook).

Behaviours

Accountability:

Take ownership and see tasks through to completion.

Attention to Detail:

Passionate about delivering excellence in every aspect.

Commitment:

Proud to make a difference and go above and beyond.

Positivity:

Embrace challenges with a can-do attitude.

Curiosity:

Continuously learn, question, and seek improvement.

Why Join Us?

This is an exciting opportunity to take the lead in managing a highly respected residential development, working with a supportive team and making a tangible difference to the community.