Job Description

The Development & Property Manager will effectively manage the delivery of new build and refurbishment projects along with ongoing management of a portfolio of properties within a designated area, ensuring customer excellence, first class property management, effective partnership, performance management and the promotion of a positive reputation of Inclusion Group, its communities and service.

The post holder will ensure effective performance management of the designated property portfolio regarding contractor performance, void management, compliance and customer satisfaction.

The Development & Property Manager will ensure the Property Director is appropriately briefed on key matters, and that issues are quickly escalated where there is, or likely to be, adverse impact on our delivery performance, tenancy or scheme sustainment, and the overall services we provide.

The Development & Property Manager will positively contribute to the work of the wider development and Property team and put forward recommendations to enhance performance across all areas of the development and property team.

What we can offer:

25 days annual leave, rising by 1 day for each year served to the maximum of 30 plus Bank Holidays.

Driving Licence and a car owner is essential for this post

Salary: circa. 43,200 per year

7.5% Employer matched, contributory pension

Live Cover - Three times salary

This role is subject to a DBS check

Location: Home Based covering South West and South Wales

Job purpose

To prepare and / or input into scheme assessments for Board reports to obtain the required project approval.

To manage development projects, from site assessment to practical completion, adhering to Inclusion's development policies and procedures; liaising closely with the Commercial & Contracts Manager and Business Director to provide feedback to on progress and to inform development commercial discussions and decisions.

To ensure that all required documentation is obtained from the consultants, developers and contractors and that scheme development folders are up to date and complete at handover.

Monitoring the quality and standard of contractor's work ensuring all developments are constructed in line with the approved design and specification documentation and all repairs and planned maintenance works are performing properly and achieving value for money.

Leading on and managing all day-to-day repairs and planned maintenance of the assets, developing existing and new systems for the company to monitor performance and control costs.

Ensure that all operations are conducted in a respectful and responsible way, ensuring that all decisions and actions comply with the relevant legislation, policies and procedures.

Work in partnership with the Regional Managers and the Operations Team to deliver a quality service to Inclusion Group and all tenants, supporting agencies and commissioning bodies, reporting progress on projects regularly to the wider team ensuring that Inclusion staff are regularly updated on new developments in their areas of operation and become involved at the appropriate time.

Ensure the appropriate technical and quality checks are made on work specifications and technical works, working with external architects / surveyors / project teams where required.

Ensure that the approved list of repairs and maintenance contractors is maintained in accordance with agreed procedures.

Undertake annual stock condition surveys, HHSRS surveys and annual FRA reviews and input data into the appropriate IH database.

Assist in the Preparation of the annual planned investment programme and draw up adequate specifications for the tendering of contracts.

Key responsibilities

Scheme assessments

To assist in the preparation of development scheme appraisals for presentation to Board, in accordance with Inclusion's timescales.

Carry out pre planning site visits and attend design team meetings.

Carry out property condition surveys on refurbishment schemes to ensure adequate provision is made for future investment works.

Provide feedback to the Commercial & Contracts Manager and Business Director to inform scheme assessment and commercial discussions/ negotiations.

Routine Maintenance

Conduct inspections of properties to determine level of services and repairs required preparing schedules of work and obtaining cost estimates/quotes in line with the company's standing orders.

Oversee coordination of all repairs and maintenance works, updating customers with repairs progress, directing and supporting the Business Administration Officers and providing out of hours support along with our out of hours' helpdesk.

Ensure maintenance, servicing and required certification is obtained for all fire protection systems and equipment, gas boilers and appliances, electrical systems and landlords' appliances, assistive technology, lifts and any other equipment that is the company's responsibility.

Contractor Management

Recommend and maintain a list of approved contractors by location ensuring credentials of approved contractors are regularly checked and all site works are completed in line with the approved design and specification documentation.

Provide instructions / specifications to contractors.

Identify any technical issues that require additional professional advice- e.g. surveyor / architect.

Ensure workplace safety is practiced by contractors.

Manage a system of quality checking contractor's work and make appropriate recommendations.

Attend all end of defects meetings and take a lead on Development defects management and any contractor disputes.

Planned Maintenance

Undertake annual stock condition surveys and input data into the IH maintenance system.

Assist with preparation of annual Planned Maintenance and Improvement Plans.

Contribute to annual budget setting and monthly monitoring of expenditure for planned maintenance and investment projects.

Establish preventative maintenance schedules.

Prepare plans and specifications for approved investment projects.

Manage any agreed investment projects, contracts and contractors

Liaise with Occupational Therapists as required to address planned works required in line with tenant needs.

Health & Safety

Liaise with the company's Health and Safety - Fire Safety consultants as required.

Oversee all health and safety matters relating to development schemes and property maintenance.

Inspect and accept the H&S file for all completed development projects, ensuring all documentation is stored in line with IH policies and procedures.

Attend all handover meetings ensuring all maintenance, servicing and compliance certification is obtained on handover of all development projects to include such items as fire protection systems and equipment, gas boilers and appliances, electrical systems and landlord's appliances, assistive technology, lifts and any other equipment that is the company's responsibility. You will also be responsible for completing the development to Admin handover forms and ensure all scheme data is placed into the system prior to handover.

Proactively respond to all compliance actions taking full ownership of actions through to completion. and regularly update compliance performance for your designated area.

Work in partnership with the Regional Managers in addressing health and safety matters arising and liaison with tenants, support providers, families and local authorities.

To notify any potential risks related to the working practices, proposals or wider changes identified as part of the role.

Systems & Reporting

Track and monitor data using the IH Repairs and Maintenance Database and compliance management database.

Ensure regular reviews of the property and repairs reports are undertaken and any trends or scheme issues are identified and actions implemented to remedy this.

Lead on developing existing systems, including internal and external reporting and reporting on KPIs as the company's systems develop.

Performance Management

To take full responsibility for the delivery and handover of the approved development programme whilst ensuring the highest quality of work.

To take full responsibility for the repair of void properties in a timely manner and to ensure quality of work achieving VFM.

To ensure that maintenance targets are met including timeliness, quality and value for money.

To ensure effective contractor management ensuring all approved design and specification requirements are fully met and we retain high performing contractors who deliver customer excellence and a quality/compliant property repair.

To be responsible for all aspects of property performance within your area including compliance, reactive, cyclical and planned maintenance.

To work with the Development and property team and other internal colleagues regarding new schemes and their transition from development through to portfolio management.

Representative

To liaise and build productive working relationships with all relevant Developers, contractors, support providers, commissioning authorities, tenants, families, appointees and other local partners.

To promote the work, services and success of Inclusion Group at appropriate events and meetings.

Discussing any property related issues with the on-site support teams.

To deputise for the Property Director as appropriate.

Customer Excellence

To ensure that we provide excellent customer service that is resident focussed and responsive to local needs.

Identifying and working with tenants to establish ways of increasing their involvement in setting priorities and improving our services both within the scheme and more generally.

To ensure a speedy and focused response to compliance and risk issues. Actions to be realistic, fast and efficient and supported by an effective action plan.

To take ownership and responsibility for any property related complaints and queries from tenants ensuring that the customer experience is positive, professional and dealt with within set timescales at all times.

Other Duties

Manage personal workload and respond to changing priorities and personal objectives.

Keep up to date with key legislative and policy changes within the property/housing sector.

Occasionally attend evening meetings.

Implement and promote Inclusion's Equality & Diversity Policy and Health & Safety Policy and related procedures.

Any other related duties as assigned by the Property Director that are commensurate with the general level of responsibility of this post.

To comply with Terms and Conditions of service.

To comply with Financial Regulations.

To undertake such other tasks as may be reasonably requested by the post holders' direct manager.

Personal Training & Development

In conjunction with the Property Director to identify personal training and development needs and co-ordinate/organise actions to meet them.

This job description does not form part of your contract of employment and can be amended from time to time as the needs of the organisation require

Knowledge and experience

Experience of one or more of the following:

Substantive experience and knowledge of the property repairs process (responsive and cyclical)

Substantive experience and knowledge of property surveying/preparation of specifications and contract management

Experience and knowledge of the development process (new build and refurbishment)

A track record in performance management and customer excellence.

An understanding of facilities/contractor management.

Experience of working in partnership

Commercial acumen, able to translate plans into outcomes

An understanding of supported living for vulnerable individuals

Full Driving Licence and access to a car is essential

Skills & Abilities

Acts with integrity, is accountable and actively promotes and supports the vision and values of the organisation.

Excellent communication and interpersonal skills, with an approachable and engaging style.

Commitment to providing a high-quality service to colleagues, external clients, tenants and residents

Understanding of and commitment to Equal Opportunities and Diversity

Commitment to service excellence

A willingness to occasionally attend resident and other meetings outside normal office hours and away from normal place of work. Understanding of and commitment to Equal Opportunities and Diversity Commitment to social housing
Qualifications:

Surveying/property/technical qualification (Desirable-not essential)

Person Attributes & Other Requirements

A credible and resilient employee who is able to rely on their own judgement in making effective decisions.

Able to give advice to others (Executive Team and staff) and be accountable for that advice.

Champions excellent services.

Actively leads by example and is a strong role model and ambassador for the organisation.

Highly numerate and IT literate. Able to champion the optimisation of the use of IT and other new technology.

Willingness to work flexibly given the seniority of role.

Creates a learning and development culture for self, team and the organisation.

Able to operate independently with minimal supervision to a high standard.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships.

Job Types: Full-time, Permanent

Pay: 43,200.00 per year

Schedule:

Monday to Friday
Work Location: On the road