Job Description

The role is to provide secretarial/administration support to a multi-disciplinary team which includes, Diabetes Specialist Nurses and Dietitians. The aim of the post is to improve health outcomes for people who have a diagnosis of diabetes, and to meet the needs of the growing diabetes population across West Suffolk.



The post holder must have good organisational and communication skills and be able to work under their own initiative and follow directions. They must also be actively engaged in service development for both administrative and clinical processes to maximise efficiency and ensure a good patient experience



Main responsibilities include, managing patient bookings & waiting lists to ensure patients are provided with treatment in a timely manner, respond to queries & requests for information within set procedural guidelines. Format letters to a high standard of accuracy & visual attractiveness and devising and maintaining efficient filing, clerical & office systems.

Job responsibilities:

Key Tasks & Responsibilities:

1. To contribute to effective communication by liaising, in a professional manner with internal and external parties and agencies as required on behalf of the team.



2. To deal with correspondence and communication.



3. To prioritise, co-ordinate and liaise with team.



4. To deal with telephone calls and general enquiries and maintain an efficient message system co-ordinating with team members.



5. To provide non-clinical information to internal and external customers, where necessary.



6. To be the first contact for service users/patients with diabetes, their families and others who arrive at the diabetes centre, always acting in a helpful manner.



7. To resolve the needs of service users and uphold the patients come first philosophy of the West Suffolk Hospital Trust.



#BeKnown at West Suffolk NHS Foundation Trust. By us. By our patients. By our community



We are a busy, friendly, rural NHS Trust providing high-quality care and compassion to more than a quarter of a million people across west Suffolk. We care for, treat and support people in hospital, at home and in various community settings.



The West Suffolk Hospital in Bury St Edmunds provides acute and secondary care services (emergency department, maternity and neonatal services, day surgery unit, eye treatment centre, Macmillan unit and children's ward). It has 500+ beds and is a partner teaching hospital of the University of Cambridge.



Adult and paediatric community services, provided in collaboration with West Suffolk Alliance partners, include a range of nursing, therapy, specialist, and ongoing temporary care and rehabilitation, some at our Newmarket Community Hospital.



We do our utmost to achieve outstanding clinical outcomes for patients and our values of fairness, inclusivity, respect, safety and team work guide how we work and behave as a team.



With nearly 5,000 staff, from all over the world, we strive to make our organisation a great place to work. Whatever your role or ambition, we want to help you be the best you can be.



We promote a diverse and inclusive community where everyones voice counts and you can #BeKnown for whoever you are.



Join us. What will you #BeKnown for?



For full details of the Job role and person specification, please see attached .



Certificate of sponsorship - For your information only



Please note that Certificate of Sponsorship is not available for this position as it does not meet one or more of the required criteria. For more information on eligible roles please visit https://www.gov.uk/skilled-worker-visa



If you qualify for another type of visa or right to work, please ignore this information.