Job Description

You will be part of the Dietetics Team within the Hounslow Community Diabetes Service (HCDS) delivering the award-winning structured education programme X-PERT to adults referred with type 2 diabetes in the London Borough of Hounslow. This will include teaching in group sessions, face-to-face session and via virtual platforms.
Hounslow has a diverse population, and you will also support on delivering the structured group education programmes in the South Asian dialects (Hindi, Urdu or Punjabi) using your own language skills or use of interpreter services.
The part time Band 4 Diabetes Educator Facilitator post would be suitable for an individual with an interest in health and wellbeing/nutrition. The successful candidate will be able to demonstrate strong teaching skills, excellent interpersonal, communication and organisational skills together with an ability to use their own initiative. The post holder will work 18 hrs/week to suit service needs. This may sometimes include some evenings and weekend shifts.
Main duties of the job
As a proactive member of the team your primary duties will be to assist in the delivery of X-PERT to patients in group settings, which will require travel to venues across the borough of Hounslow. The role also supports the HCDS in the delivery of training and education to other health care professionals and at public engagement events. You will also provide administrative support for the HCDS team to meet service needs.
West London NHS Trust values are embedded in the HCDS, and we aim to provide high quality compassionate care to those in our community, so if your values match ours, we would love to hear from you.
About us
West London NHS Trust is one of the most diverse healthcare providers in the UK, delivering a range of mental health and physical healthcare and community services. The Trust runs Broadmoor Hospital, one of three high secure hospitals in the country, with an international reputation.
Our high secure services care for patients from South of England and we provide low and medium secure services across eight London boroughs. The Trust also provides mental and physical healthcare in three London boroughs (Ealing, Hounslow and Hammersmith & Fulham). We employ over 5,000 staff, of whom 59% are BME. Our turnover for 2024-25 is over 500m.
The Trust is rated as 'Good' overallby the Care Quality Commission. Forensic services are rated as 'Outstanding'.
The Trust is an established partner and contributor in the development of the evolving North West London Integrated Care System and the Integrated Care Board. The Trust leads the NW London Children and Adolescent Mental Health provider collaborative.
Details
Date posted
26 September 2025
Pay scheme
Agenda for change
Band
Band 4
Salary
32,199 to 34,876 a year per annum inclusive of HCAS (Outer) Pro-rata
Contract
Permanent
Working pattern
Part-time
Reference number
222-HOU-089
Job locations
Heart of Hounslow
2nd Floor 92 Bath Road
London
TW3 3EL
Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed. Job description
Job responsibilities
The Candidate Pack provides an overview of the key tasks and responsibilities of the role, and the person specification outlines the qualifications, skills, experience and knowledge required. Please view as attached
The person specification below is not the full person specification, but outlines the criteria against which your application form will be assessed.
Person Specification
Qualifications
Essential

• Qualification or training in diabetes and general nutrition

Desirable

• X-PERT trained or equivalent diabetes group education delivery training
• Evidence of education and training in diabetes and nutritional management
• Member of special interest group

Knowledge & Experience
Essential

• Experience in developing and delivering group education programmes

Desirable

• Experience in using behaviour change techniques
• Experience in quality initiatives such as audit and clinical benchmarking and outcome measures
• Experience in contributing to policy, procedures, guidelines and clinical standards

Skills & Abilities
Essential

• Able to demonstrate a commitment to West London Trust Values: Togetherness, Responsibility, Excellence & Caring
• Basic skills in assessment and treatment of clients with Type 2 diabetes and nutrition related conditions
• Ability to work as a team member and support administration tasks, as required, for a collaborative multi-disciplinary team
• Group education delivery skills.
• Ability to communicate sensitively to patients, and families
• Administration skills to support the delivery of education
• Ability to organise and prioritise own workload
• Ability to travel independently to education venues across the borough and transport medium/light weight equipment.
• Excellent written communication skills and IT skills e.g. in Microsoft suite and SystmOne

Desirable

• Fluency in South Asian dialects (Punjabi, Hindi or Urdu)
• Negotiation and conflict management skills
• Change-management skills and ability to support patients to change lifestyle

Personal Attributes
Essential

• Innovative and forward thinking
• Able to problem solve and support other team members
• Reliable, empathetic, approachable, understanding, non-judgemental and tolerant
• Positive attitude to change and prepared to work flexibly to meet the needs of clients and the service

Person Specification
Qualifications
Essential

• Qualification or training in diabetes and general nutrition

Desirable

• X-PERT trained or equivalent diabetes group education delivery training
• Evidence of education and training in diabetes and nutritional management
• Member of special interest group

Knowledge & Experience
Essential

• Experience in developing and delivering group education programmes

Desirable

• Experience in using behaviour change techniques
• Experience in quality initiatives such as audit and clinical benchmarking and outcome measures
• Experience in contributing to policy, procedures, guidelines and clinical standards

Skills & Abilities
Essential

• Able to demonstrate a commitment to West London Trust Values: Togetherness, Responsibility, Excellence & Caring
• Basic skills in assessment and treatment of clients with Type 2 diabetes and nutrition related conditions
• Ability to work as a team member and support administration tasks, as required, for a collaborative multi-disciplinary team
• Group education delivery skills.
• Ability to communicate sensitively to patients, and families
• Administration skills to support the delivery of education
• Ability to organise and prioritise own workload
• Ability to travel independently to education venues across the borough and transport medium/light weight equipment.
• Excellent written communication skills and IT skills e.g. in Microsoft suite and SystmOne

Desirable

• Fluency in South Asian dialects (Punjabi, Hindi or Urdu)
• Negotiation and conflict management skills
• Change-management skills and ability to support patients to change lifestyle

Personal Attributes
Essential

• Innovative and forward thinking
• Able to problem solve and support other team members
• Reliable, empathetic, approachable, understanding, non-judgemental and tolerant
• Positive attitude to change and prepared to work flexibly to meet the needs of clients and the service

Skills Required