Job Description

The Diabetes Department is seeking a technician with a passion for diabetes technologies. The successful candidate will work closely with people living with diabetes, supporting them to set up and use various diabetes technologies safely.



This role requires excellent organizational and communication skills. Responsibilities include coordinating the delivery of technology to patients and the outpatient department, setting up and supervising new technology starts, and liaising with the public, the diabetes team, the outpatient clinic team, and industry partners.



Responsible for the operational management of diabetes technology administration processes and functions, including continuous glucose monitoring and hybrid closed-loop technology. This patient-facing role involves liaising with patients to ensure timely access to diabetes technologies.



Manage the day-to-day setup and delivery of diabetes technologies for people living with diabetes.



Work as a diabetes department technician, assisting in the delivery of diabetes services within specialist areas.



Teach people how to use various diabetes technologies effectively and safely.



Arrange and conduct independent clinics to demonstrate diabetes technology and ensure patients are confident and safe using it.



Download and transfer data from diabetes technologies for clinicians to utilize during clinical consultations, and instruct patients on how to download their own data at home.



Provide troubleshooting advice to patients experiencing issues with their diabetes technology.



Maintain and update the user records on technology platforms used by the diabetes clinic.



Order and manage technology supplies for the department.



Supervise pump and sensor upgrade sessions delivered by diabetes technology representatives.



King's College Hospital NHS Foundation Trust is one of the UK's largest and busiest teaching Trusts with a turnover of c1.7 billion, 1.5 million patient contacts a year and around 15,000 staff based across 5 main sites in Southeast London. The Trust provides a full range of local hospital services across its different sites, and specialist services from King's College Hospital (KCH) sites at Denmark Hill in Camberwell and at the Princess Royal University Hospital (PRUH) site in Bromley.



King's is committed to delivering Sustainable Healthcare for All via our Green Plan. In line with national Greener NHS ambitions, we have set net zero carbon targets of 2040 for our NHS Carbon Footprint and 2045 for our NHS Carbon Footprint Plus.



Our values at King's, are that we're a kind, respectful team.

Kind. We show compassion and understanding and bring a positive attitude to our work

Respectful. We promote equality, are inclusive and honest, speaking up when needed

Team. We support each other, communicate openly, and are reassuringly professional.



Clinical and administrative responsibilities



To act as the central point of contact for both patients and diabetes technology companies, providing a high standard of administrative support in the delivery of the NICE approved diabetes technology.

Responsible for effective communication across all boundaries to ensure the delivery of a comprehensive diabetes technology service.

To ensure all enquiries are effectively managed and successfully resolved within a prompt timescale, ensuring all relevant personnel are informed as necessary and an appropriate record is maintained.

Undertake general administration duties in respect of diabetes technology service I.e. diary management and organising associated activities/paperwork - including arrangement of meetings, database maintenance, taking meeting notes and producing agendas/minutes.

Plan and implement the delivery of diabetes technologies, to ensure an efficient and timely output within diabetes, to assist in achievement of quality and audit standards.

To ensure appropriate prioritisation of work, in collaboration with the senior nurses.

To be competent in the application, support, removal and data downloading of glucose and insulin monitoring devices; and to be able to support patients using such devices, whilst sharing this knowledge with others.

To be competent in teaching patients how to use Glucose sensors, insulin pumps and other such devices. This may involve groups or one-to-one appointments; it may be virtual or face-to-face.

To recognise your role in supporting the clinical diabetes team, undertaking clinical responsibilities under the direction of the senior diabetes nurses.

To maintain supplies for relevant tests and for related therapeutic manoeuvres such as supplies for insulin therapy patients - e.g. blood glucose meters, sensors, and insulin pumps.

The post holder will be demonstrate the ability to use a variety of IT systems including, Excel, Electronic Patient Record and diabetes management software systems needed for the downloading and interpretation of monitoring data.

The diabetes technician will use a variety of computer systems to order and access results. It is expected that the individual will ensure accuracy in the requesting and reporting of results.

The diabetes technician will inform diabetes medical and nursing staff of any variance to results from local parameters.

To maintain equipment and undertake internal quality control checks.

Awareness and understanding of sensitive information, ensuring strict confidentiality at all times.

Co-ordinate the timely delivery of regular and ad hoc, data / information requested by the management team, producing reports as required.

To provide a comprehensive administration and IT support, using a range of IT applications to monitor, prepare and validate databases as appropriate producing accurate operational reports as appropriate for the department

To ensure that practice is in line with departmental policies and protocols within the clinical area.

To support the process of continuous quality improvement, assisting in audits etc.

To keep up to date with changes in available relevant technology and participate in regular training to develop and update skills

To contribute to in house training of staff as deemed appropriate by the senior nursing team

To provide supervision to staff learning new skills.

To promote and encourage the application of research and of evidence based practices.

To participate in any research projects conducted in the clinical area as appropriate.

To manage the clinical workload effectively, ensuring care and investigations are given the appropriate priority.

To contribute positively towards the delivery of a cost effective service, ensuring supplies appropriately. Whilst also ensuring that equipment is well maintained with staff understanding the use of such equipment.

To assist with the monitoring of stock levels of clinical stores and technical equipment, relevant to the role, resolving any shortfall as appropriate.



Personal Professional Development



To actively participate in regular team and departmental meetings.

Participate in the process of individual performance review, to identify objectives for personal and service development.

To participate in and undertake any departmental audits as requested.

Contribute ideas for improvement in your own sphere of work for the benefit of the department.

Work within and accept responsibility for maintaining agreed levels of clinical competence and ensure clinical competence is acquired as new technologies are introduced.

To be an active and committed member of the multidisciplinary team within the Department.

To demonstrate an insight into own professional development, contributing to the process of identifying own educational and clinical training needs in conjunction with the senior nursing team.

This is intended as a guide to the general scope of duties and it is not intended to be definitive or restrictive. It may be subject to review, after discussion with the post holder.



General



The post holder has a general duty of care for their own health, safety and wellbeing and that of work colleagues, visitors and patients within the hospital, in addition to any specific risk management or clinical governance accountabilities associated with this post.

To observe the rules, policies, procedures and standards of King's College Hospital NHS Foundation Trust together with all relevant statutory and professional obligations.

We want to be an organisation where everyone shares a commitment to delivering the very best care and feels like their contribution is valuable and valued.

At King's we are a kind, respectful team:

Kind . We show compassion and understanding and bring a positive attitude to our work



Respectful . We promote equality, are inclusive and honest, speaking up when needed



Team . We support each other, communicate openly, and are reassuringly professional



To observe and maintain strict confidentiality of personal information relating to patients and staff.

To be responsible, with management support, for their own personal development and to actively contribute to the development of colleagues.

This job description is intended as a guide to the general scope of duties and is not intended to be definitive or restrictive. It is expected that some of the duties will change over time and this description will be subject to review in consultation with the post holder.

All employees must hold an 'nhs.net' email account which will be the Trust's formal route for email communication.

Everyone is responsible for promoting inclusion no matter their role or team. At King's, we want to create an environment where everyone feels valued, respected and welcomed



Safe Guarding



The Trust takes the issues of Safeguarding Children, Adults and addressing Domestic Abuse very seriously. All employees have a responsibility to support the organisation in our duties by;



attending mandatory training on safeguarding children and adults

familiarising themselves with the Trust's processes for reporting concerns

reporting any safeguarding child or adult concerns appropriately



Infection Control Statement



The post holder has an important responsibility for and contribution to infection control and must be familiar with the infection control and hygiene procedures and requirements when in clinical areas.



The post holder has an important responsibility for and contribution to make to infection control and must be familiar with the infection control and hygiene requirements of this role.



These requirements are set out in the National Code of Practice on Infection Control and in local policies and procedures which will be made clear during your induction and subsequent refresher training. These standards must be strictly complied with at all times.