Job Description

About the Role: As a Diagnostics Technician at Drift Bridge Volkswagen, you will play a pivotal role in ensuring our vehicles meet the highest safety and performance standards. You will be responsible for diagnosing and repairing vehicles, using cutting-edge diagnostic tools and technology. Your expertise will help keep our clients' vehicles running smoothly and efficiently, providing them with peace of mind on the road. This role is based in our state-of-the-art facilities, where you will work alongside a team of skilled professionals dedicated to delivering exceptional service.
Hours: 45 hour week Monday to Friday, with a requirement to work Saturday Mornings (5 hours) in addition, on a rota basis.
Key Responsibilities:

• Vehicle Inspection: Conduct thorough inspections of vehicles to identify any issues or malfunctions using both visual and diagnostic tools.
• Diagnostic Testing: Utilize advanced diagnostic equipment to analyse vehicle systems, including engine, transmission, brakes, suspension, steering, electrical systems, and onboard computers.
• Troubleshooting: Systematically diagnose and troubleshoot complex automotive issues, following precise procedures to pinpoint root causes.
• Repair and Maintenance: Perform necessary repairs or adjustments, including component replacement, wiring repairs, and software reprogramming, to restore vehicles to optimal condition.
• Software Updates: Stay updated on software updates and manufacturer recalls, ensuring all vehicles meet the latest standards.
• Documentation: Maintain detailed records of all diagnostic tests, repairs, parts used, and work performed, ensuring compliance with regulations and tracking maintenance history.
• Customer Communication: Clearly communicate findings, recommended repairs, costs, and preventative maintenance measures to customers, ensuring they are well-informed and satisfied.
• Safety Compliance: Adhere to all safety protocols, including the proper handling of hazardous materials and the use of personal protective equipment (PPE).

About You: You are a passionate and detail-oriented Vehicle Technician with a knack for diagnostics. You thrive in a fast-paced environment and have a strong commitment to delivering exceptional service. You are methodical in your approach, ensuring that every vehicle you work on meets the highest standards of safety and performance. You are a team player who values collaboration but can also work independently to solve complex issues. Continuous learning is important to you, and you stay current with the latest automotive technologies and diagnostic techniques.
Skills and Attributes:

• Technical Expertise: Strong background in vehicle diagnostics with the ability to interpret diagnostic trouble codes (DTCs) and understand complex automotive systems.
• Attention to Detail: Meticulous in your inspections and diagnostics, ensuring no issue goes unnoticed.
• Problem-Solving Skills: Ability to systematically troubleshoot and resolve complex issues, using both manual methods and advanced diagnostic tools.
• Customer Service: Excellent communication skills, able to explain technical issues to customers in a clear and understandable manner.
• Organized and Efficient: Capable of managing multiple tasks while maintaining a high level of accuracy in documentation and repairs.
• Adaptability: Willingness to learn and adapt to new technologies and procedures, including software updates and manufacturer recalls.
• Safety Awareness: Strong understanding of safety protocols and the importance of following them to ensure a safe working environment.
• Qualifications: Ideally, a Level 3 qualification in Vehicle Maintenance and Repair (IMI, City & Guilds, or equivalent), although Level 2 will be considered. A full and valid UK driving license is essential.

About the Company:
Founded in 1936 by the Frost family, Drift Bridge Group has grown from a single Epsom-based showroom into a thriving family-run business. Since 1974, we have proudly represented Audi and Volkswagen, expanding our operations to include a second Epsom showroom in 1999, an additional Audi branch in Walton in 2006, and our Trade Parts Specialists (TPS) division in Chessington (2013) and Guildford (2016).
Today, in its third generation of family ownership, Drift Bridge Group remains a privately-owned dealership, supplying new and used Audi, Honda, and Volkswagen vehicles. Our commitment extends beyond sales; we offer comprehensive aftersales solutions and operate TPS branches in Chessington, Croydon, and Guildford.
Our family-focused values shape our business culture, ensuring that we hold our customers and employees in equally high regard. At Drift Bridge Group, we aim to create an environment where everyone feels like a part of our family. You can expect a warm welcome and excellent customer service at any of our showrooms.
As a Diagnostic Technician at Drift Bridge Volkswagen, you'll play a crucial role in our continued success. Our loyal customers are the foundation of our enduring business, and we give back by offering competitive prices, expert advice, and first-class service. We believe in fair and honest employment practices, treating every team member as part of our family to minimise staff turnover and foster a rewarding workplace.
We provide stability and transparency, expecting passion and a willingness to learn from all our employees. At Drift Bridge Group, teamwork is essential, and every individual's contribution is valued. Join us and become part of a dynamic team where your hard work is recognised and rewarded.
Benefits:

• Employee Recruitment Referral Payments: Earn extra rewards by referring talented individuals to join our team.
• Occupational Health Services: We prioritise your health and well-being, providing services to ensure a supportive and healthy work environment.
• Bonus Plans: Unlock your potential with enticing bonus plans tailored for eligible positions, rewarding your hard work and dedication.
• Exclusive Vehicle Benefits: Enjoy the opportunity to drive a new car with short-term contracts, fixed monthly payments, and zero deposits. Additionally, benefit from significant discounts on new and used cars.
• Discounted Servicing and Parts: Maintain your vehicle affordably with employee-exclusive discounts on servicing, parts, and accessories.
• Increased Holidays with Service: Celebrate your dedication with holidays that increase with each year of service.
• Birthday Off: Enjoy a special day off on your birthday, because your milestones matter to us.
• Company Pension Scheme: Secure your financial future with our robust pension plan.
• Life Assurance: Benefit from comprehensive life assurance for members enrolled in our pension scheme, ensuring financial support for your loved ones.
• Cycle to Work Scheme: Embrace a healthier lifestyle with our Cycle to Work Scheme, offering cost savings on a new bike.
• Company Discounts: Unlock special savings on a variety of products and services as a token of appreciation for being part of our team.
• Long Service Benefits: Recognise and reward your commitment to our company over the years with special perks and acknowledgments.
• 24/7 Employee Support: Access round-the-clock assistance from trained specialists, providing comprehensive support for emotional well-being, mental health, legal guidance, physical wellness, and financial advice.

At Drift Bridge Volkswagen, we value diversity and are committed to providing equal opportunities for all employees. We encourage applications from all qualified individuals, regardless of gender, race, ethnicity, age, sexual orientation, religion, belief, or disability.
Join us and be part of a team where your skills and dedication are recognized and rewarded. If you are ready to take your career to the next level, apply today!