Job Description

Proficiency in Spanish (spoken and written). English is acceptable, but Spanish fluency is preferred. o 4+ years of experience in building conversational interfaces using Dialogflow (ES or CX). o 2+ years of experience with CCAI integrations (including telephony and agent assist). o Bachelor's degree in Computer Science, Machine Learning, AI, or a related quantitative field, or equivalent practical experience. o 3+ years of experience in AI/ML engineering, with at least 2+ years specifically focused on Generative AI (LLMs, diffusion models, etc.). o Strong hands-on experience with Google Cloud Platform (GCP) AI/ML services, especially Vertex AI (Workbench, Training, Prediction, Pipelines, Feature Store). o Proficiency in Python and strong experience with AI/ML frameworks (e.g., TensorFlow, PyTorch, JAX, Hugging Face Transformers). o Experience with data engineering and building robust data pipelines for AI/ML workloads on GCP (e.g., BigQuery, Dataflow). o Solid understanding of core AI/ML concepts, including deep learning, neural networks, NLP, and machine learning algorithms. o Familiarity with MLOps principles and tools for deploying, managing, and monitoring ML models in production. o Excellent problem-solving skills, with a passion for building innovative and impactful AI solutions. o Hands-on experience with Generative AI (LLMs, prompt engineering, vector databases, etc.). o Solid programming experience in Python, Node.js, or Java. o Familiarity with REST APIs, JSON, OAuth2, and cloud-native architectures. o Knowledge of Google Cloud Platform (GCP) and tools like Vertex AI, Cloud Functions, and BigQuery. Preferred Qualifications o Google Cloud certifications: o Professional Machine Learning Engineer or o Dialogflow CX certification o Experience integrating chatbots with CRMs (Salesforce, Zendesk), contact centers (Genesys, NICE), or voice platforms. o Understanding of compliance standards such as GDPR, HIPAA, or ISO 27001. o Experience working with multilingual conversational design and AI content moderation tools. o Background in linguistics, UX design for voice/chat, or customer experience consulting is a plus.
Job Type: Contract

Pay: 450.00 per day

Experience:

Dialogflow: 4 years (required) CCAI integrations : 2 years (required) AI/ML engineering: 3 years (required)
Language:

* Spanish (required)