Job Description

Key Responsibilities

Lead the team on your floor/in your Dept, to transform each client experience into special moments by creating a hand-crafted experience to drive individual and team objectives

Responsible for achieving the commercial targets through an efficient and effective organization of the team and a successful management of the product.

Contribute to improve the commercial performance through the technical knowledge of the product, the numerical analysis of sales and stocks, the rotation of the product and the supervision of replenishment and visual equipment.

Lead a high performing client facing and service orientated team.

Coach and provide feedback to the team as necessary to ensure all clients are given the highest standard of experience

Drive the digital experience in store and use digital resources to communicate whenever face-to-face is not possible.

Empower, develop, motivate, and work alongside the team to drive results through delivering an elevated customer experience

Execute the strategic business plan while driving incremental sales utilizing crossfunctional partners and marketing opportunities

Build a client book through establishing client relationships to drive additional traffic and create client engagement

Create a long-term, authentic bond with your colleagues by fostering growth, listening with respect and inclusion

Support the Store Manager in driving the store strategy to achieve the best sales performance, by understanding client desires and creating a hand-crafted 360 experience for the client

Actively contribute to the development and implementation of business action plans to enhance sales for each product category and client tier segment

Demonstrate best in class sales and self leadership by playing an active role on the selling floor to provide excellent and specialized customer service and develop meaningful and loyal client relationships through CRM initiatives

Guarantee the efficiency and effectiveness at floor level in terms of clienteling, display, merchandise, cleanliness, grooming etc. taking action to solve problems with positive outcomes

Build and maintain relationships with fellow advisors by instilling a sense of belonging and a positive, passionate, forward-thinking mindset

You

Undertake work with a high degree of integrity, leading by example in every situation

Take action and ownership, ensuring a magical client experience for our clients while aiming to be a leader with a passion for helping others grow

Are a powerful communicator, handling your colleagues and clients with personal care and empathy

Are responsible, courageous with ideas, resilient and authentic in your approach

Act and think first of the client and their experience, you have an in-depth knowledge of the desires, needs and expectations of clients

Are a master at storytelling and at the art of asking engaging questions

Think innovatively about how we can improve and generate new ways of creating tangible value and magic for the clients

Key Requirements

Previous experience in fashion/luxury retail

Experience in training the team, empower them and motivate them

Results-driven and customer focused

Strong communication skills (verbal, in person, via email, SMS, etc.)

Strong attention to detail

Job Types: Full-time, Temporary
Contract length: 12 months

Pay: 27,560.00 per year

Additional pay:

* Bonus scheme