Job Description

Overview

We are looking for an enthusiastic individual to join our team supporting patients with digital access at our GP Surgery. We are a large and progressive Practice, serving 39,000 patients across four sites. This on-site role involves assisting users/patients with various technical issues when using the NHS App, our Practice website and Klinik, our online consultation tool. The role will also cover ad hoc support in the Reception/Care Navigator team, some staff IT support and administrative premises work as needed.

NHS or GP practice experience is desirable but not essential. Full training will be given. Excellent communication, organisational and good IT skills are required. Ideal candidate will be full time, 8am starts and work across our Marlow and Loudwater sites.

Duties

Provide technical support both face to face on over the phone for both hardware and software issues across various operating systems and Apps. Troubleshoot and resolve issues. Assist users with desktop support tasks, including software installation and updates. Manage user accounts and permissions and ensure compliance with security protocols. Maintain documentation of technical processes and user instructions to enhance the knowledge base. Collaborate with team members to improve service delivery and customer satisfaction. Regularly update the website and social media.

Experience

Proven experience in IT support or a similar role, demonstrating proficiency in desktop support and technical troubleshooting. Excellent communication skills with the ability to convey technical information clearly to non-technical users. Passionate about technology and enjoy helping others resolve their digital challenges, we encourage you to apply for this exciting opportunity in Digital Support.
Job Types: Full-time, Permanent

Pay: From 12.21 per hour

Benefits:

Company pension Free flu jabs On-site parking
Work Location: In person