Job Description

Job Title:

Digital Advisor

Location:

Manchester (Hybrid)

Salary:

23,809.50 + benefits (including: 36 days holiday, private medical & dental cover, retail discounts, freebies and more...)

Working Hours:

37.5 Hours

About SimpliSafe:

At SimpliSafe, we're not just another home security company -- we're on a mission to make every home secure. Our award-winning smart security systems already protect over 4 million customers across the US and UK, and we're just getting started.

Since launching in the UK in 2019, we've received top ratings from Trustpilot, glowing reviews from leading publications, and a sky-high Net Promoter Score of 72+. But it's our people who make all the difference. Now, we're looking for a motivated, customer-obsessed Sales & Loyalty Advisor to join our Manchester-based team and help take our service to the next level.

The Role:

As a

Digital Advisor

, you'll be at the heart of our customer journey - providing real-time support to our customers .You'll work across live chat, emails, socials and WhatsApp to provide technical support to our customers and and help people feel safe in their homes.

What You'll Do

Communicating with our customers via Email, Live Chat, Social Media and WhatsApp Supporting our customers technical enquiries and offering solutions Identifying and assisting customer's needs and requirements Troubleshooting issues with our customers Proactively contacting customers to ensure their satisfaction

What You'll Need

Experience in technical support/customer support is desirable Must be an excellent communicator with the ability to build rapport quickly Excellent written communication Must be able to prioritise effectively and work efficiently Team player - must be able to follow instructions, accept and apply feedback Adept in problem solving and skilled in troubleshooting Strong attention to detail, a Tech Support Representative will provide support and resolve any problems that our customers may face involving their security system with accuracy and efficiency.

What Values You'll Share:

Customer Obsessed - We understand our customers and aim to build long term relationships and trust. Aim High - We are always challenging ourselves and others to grow and improve. No Ego - We drive to succeed as a team and learn from our mistakes. One Team - We collaborate and win as a team. Lift As We Climb - We invest in developing others and ourselves. Lean & Nimble - We test, learn and improve.

What's in it for you?

Working at Simplisafe, you'll have access to:

36 Days holiday entitlement Enhanced pension Life assurance Private dental and healthcare Free eye test and contribution to glasses Employee Assistance Programme Access to retail discounts SimpliWell - Wellbeing contribution (e.g. gym, spa day, athleisure etc.) Cycle to work scheme Team social events (annual summer and christmas parties, amongst other socials) Freebies, Perks at Work membership, monthly pay day breakfast, monthly lunch, weekly snacks etc

Ready to Make an Impact?

If you're passionate about customer service, love tech, and want to be part of something meaningful--

we want to hear from you

.

Job Types: Full-time, Permanent

Pay: From 23,809.50 per year

Benefits:

Additional leave Casual dress Company events Company pension Cycle to work scheme Discounted or free food Employee discount Free flu jabs Health & wellbeing programme Life insurance Private dental insurance Private medical insurance Referral programme Work from home
Work Location: Hybrid remote in Manchester M3