Job Description

Digital Ambassador

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This position is only open to students currently studying at the university

As a Digital Ambassador at Cardiff Metropolitan University, you will play a crucial role in supporting students and staff with the effective use of digital resources. Your responsibilities will include providing first-line assistance and promoting available resources to enhance both study and work experiences.


This position offers a fantastic opportunity to gain valuable experience in an IT support environment, which can be a great addition to your CV. The opportunity is designed to fit around your studies.


You'll support by:

Providing 1st line assistance for students and staff - including but not limited to the use of IT equipment and software applications, connectivity of WiFi devices, and use of electronic resources. Help to maintain a safe and secure Learning Centre environment for our users during daytime, evening and weekend opening periods as applicable. Working and sharing information with colleagues to provide consistent and relevant information for staff and students. Utilising your knowledge to advise staff and students on efficient means of working with digital resources. Monitoring that facilities and services are operating and used correctly and safely, and reporting where issues cannot be resolved.

What you'll bring

Working knowledge of computer operating systems and applications. Sound inter-personal skills, possessing a courteous and helpful approach. Excellent oral and written communication skills. Ability to act as a responsible member of a team. Excellent time-management skills with the ability to complete tasks to deadline. Good IT skills including MS Office applications. Ability to undertake routine manual, automated and administrative processes.

Why join Cardiff Metropolitan University?

We are a values-based University. We are proud of our culture, and we are there for our people. Our community spirit is the golden thread that underpins our values and behaviours. We support and embrace inclusion that enables everyone to feel respected and able to perform at their best. By joining our University, you'll find yourself in a unique environment where a wealth of knowledge and resources are readily available, supporting you with your career development.


We offer excellent benefits such as:

Membership of the Local Government Pension Scheme with generous monthly contributions. Excellent family friendly policies - take a look on our Policy Hub page. Opportunities to learn and develop your skills with access to library and digital services facilities. Award winning sports and fitness facilities with subsidised membership. Free family access to our independent specialist wellbeing support provider, Health Assured.

Contact us

For more information about the role please contact Ian Williams on IRWilliams@CardiffMet.ac.uk


All applications must be submitted online.


The person specification will be used as a tool for shortlisting; so please make sure you use this information when writing your application. You can find useful hints and tips about how to apply by visiting our Application Guidance page

Further details:

Swydd Ddisgrifiad





Applications may be submitted in Welsh, and an application submitted in Welsh will not be treated less favourably than an application submitted in English.


Should a high volume of applications be received, we may need to close this vacancy early. We therefore encourage you to apply as early as possible.


Cardiff Metropolitan University is proud to be a Disability Confident employer and a signatory of the Armed Forces Covenant.


All applicants with disabilities, or those who are part of the Armed Forces community who during the shortlisting process meet the essential criteria for the role will be progressed to the next stage.


The University is committed to creating a highly inclusive culture. We offer family friendly and flexible working arrangements and a range of staff networks, forums and events to support and develop our people. We warmly welcome applications from those traditionally underrepresented in the higher education sector.

Why Work Here?

We invite you to join our collaborative community!


Dating back to 1865, we remain rooted in Wales with a global reach, offering you a world of opportunity. Our education, research and innovation deliver positive impact for equality, social inclusion and environmental sustainability, locally, nationally and internationally.

Are you ready to contribute to something remarkable?

Join us in helping us to progress and deliver real change.

Job Details

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School/Unit

Digital & Library Services

Location

Llandaff Campus

Salary

12.72 per hour plus 14% holiday pay

Post Type

Casual

Hourly Rate

12.72

Closing Date

Sunday 05 October 2025

Reference

2526054