Job Description

Farrow and Ball - Digital Business Analyst, Wimborne (37.5 hours per week)

We are currently looking for an

experienced

individual to join our

IT team

in Wimborne as a

Digital Business Analyst.

We are offering this position on a

full-time basis

, working

hybrid

between our

head office in Wimborne

, Dorset and

home

.


Farrow & Ball are a luxury British lifestyle brand that prides itself in creating richly pigmented paint and handcrafted wallpaper, using print methods dating back 300 years and the finest quality ingredients.


The unique Farrow & Ball look transforms modern and traditional homes, large and small, inside and out. Established in Dorset in 1946, we have grown over the last 75 years and now proudly have 60 showrooms worldwide with a global network of stockists.


The key to our success is the people behind the paint: from the team handcrafting each tin to showroom staff to support functions, our shared passion ensures customers have a positive, engaging experience at every stage of their journey with us.


As the BI Analyst this role will be responsible for operating within ERP (IFS Cloud), analytics (Power BI), ecommerce (Adobe Commerce), CRM, point?of?sale (Cegid), and wider Hempel systems and integrations. The role turns business objectives into clear requirements, supports project delivery, and drives continuous improvement while safeguarding day?to?day operations.


The ideal candidate should have previous experience working in a similar role and ideally within the retail industry.

What we expect from you as a Digital Business Analyst

Key Responsibilities:

Project & Initiative Support

- Work on multiple concurrent projects from discovery to post go live review, ensuring each delivers measurable business outcomes.

Process & Systems Mapping

- Document current and future state workflows; produce integration, data flow and API diagrams (BPMN, UML or equivalent).

Requirements Management

- Translate business problems into concise user stories, functional specifications and acceptance criteria for internal developers and third party vendors.

Work Intake & Prioritisation

- Partner with the Business Systems Lead, Business and Information Systems Manager and key stakeholders to triage change requests and BAU tickets, applying Risk Urgency Impact scoring to maintain focus on value and operational continuity.

Stakeholder Liaison & Documentation

- Facilitate workshops with Retail, Customer Service, Marketing, Finance and IT; capture decisions and maintain a single source of truth throughout delivery.

Integration Consistency

- Ensure new tools and platforms integrate cleanly into the tech stack, adhering to security, compliance and data quality standards.

Testing & UAT Support

- Define test scenarios, coordinate User Acceptance Testing, track defects and drive resolution before release.

Continuous Improvement

- Identify opportunities to streamline processes or remove system friction; validate and track improvements to completion.

Agile Ceremonies & Reporting

- Contribute to sprint planning, reviews and retrospectives; maintain boards, burn downs and status reports.

Key Attributes:


Analytical, inquisitive and structured in approach. Communicates clearly with both technical and non technical audiences. Collaborative and confident facilitating workshops or challenging assumptions. Demonstrates Farrow & Ball values: Pioneering, Extraordinary, True. Advanced process mapping and documentation ability (BPMN, UML or similar). Competent in Agile delivery frameworks (Scrum, Kanban) and tools such as Jira or Shortcut. Strong grasp of integration concepts (APIs, middleware, iPaaS) and data flow design. Proficient with MS Office and visualisation tools (Visio, Lucidchart, Miro). Comfortable interpreting data; Power BI exposure advantageous. Previous experience as a Business Analyst in digital, ecommerce, retail or ERP environments. Familiarity with one or more of: IFS ERP/CRM, SAP, Oracle, Salesforce, Dynamics CRM, Cegid POS, Adobe Commerce. Experience delivering multi system projects in an international or multi brand context is a plus.

What you can expect from us

25 days' annual leave (increasing with length of service) plus bank holidays Annual salary reviews, based on individual performance Enhanced Maternity and Paternity pay Generous staff discount on F&B products Access to our retail discounts platform Employee Assistance Programme with 24/7 support Health Cash Plan Company Sick Pay Group Pension Scheme, matched by F&B Life Assurance Refer a Friend scheme Cycle to Work scheme Season Ticket Loans for travel

At Farrow & Ball, diversity, equity and inclusion (DE&I) is an integral part of who we are and how we do business. We believe diversity is the key to creativity. So, we're committed to creating an environment where differences are valued, people are treated fairly and everyone is free to truly be themselves.

We welcome applications from everyone who wants to work with us, and particularly encourage people from diverse backgrounds to get in touch. We're more than happy to offer reasonable adjustments or additional support during your application process, so simply let us know how we can help.