Job Description

Position Digital Care Co-ordinator Location Roundwell Medical Centre Responsible Manager Business Manager Reporting Manager Operations Manager Job Summary The Digital Care Co-ordinator serves as the primary point of contact for patients, offering assistance, support, and guidance throughout their digital healthcare journey. This role demands compassion, professionalism, and a commitment to uplifting patient care standards. The Digital Care Co-ordinator will collaborate with healthcare professionals to ensure the seamless delivery of digital patient care while contributing to the overall success of the Digital Care Team. Job Responsibilities Patient Management and Triage Review, signpost, and triage digital forms, allocating timeframes for appropriate actions.



Work closely with the On Call GP for support and guidance on patient care. Schedule appointments based on availability, following practice procedures and protocols. Manage tasks and document workflow, routing requests to the correct team or clinician. Handle NHS 111 appointments bookings and ensure adherence to practice protocols.



Respond promptly to the Emergency Line, providing clear and accurate guidance to all enquiries. Update patient records in SystmOne and other clinical systems accurately and promptly. Team Collaboration Collaborate with all clinical & non-clinical team members to ensure seamless patient care delivery. Communicate patient concerns, preferences, and special needs to the appropriate healthcare team members.



Participate in team meetings and contribute to discussions on improving patient care standard operating procedures. Patient Education Provide patients with educational materials and resources related to their medical conditions, treatments, and medications as appropriate. Educate patients on preventive care measures and healthy lifestyle practices. Answer patient questions regarding follow-up care instructions.



Administration Maintain accurate computerised patient records and input clinical data in line with practice protocol. In accordance with instruction, carry out any relative duties which may be requested by the Business Manager, Practice Manager or Operations Manager which may be properly deemed to be part of the role of Digital Care Co-ordinator in general practice. Confidentiality In the performance of the duties outlined in this , the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the Practice as a business organisation.



All such information from any source is to be regarded as strictly confidential and dealt with in accordance with the Practice policies and procedures. Information relating to patients, carers, colleagues, other healthcare workers or the business of the Practice may only be divulged to authorised persons in accordance with the Practice policies and procedures relating to confidentiality and the protection of personal and sensitive data. Health & Safety The post-holder will assist in promoting and maintaining their own and others health, safety and security as defined in the Practice Health & Safety Policy, to include Using personal security systems within the workplace according to Practice guidelines. Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.



Making effective use of training to update knowledge and skills. Maintain work areas in a tidy and safe way and free from hazards. Reporting potential risks identified. Equality and Diversity The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include Acting in a way that recognises the importance of peoples rights, interpreting them in a way that is consistent with Practice procedures and policies, and current legislation.



Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues. Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights. Personal and Professional Development The post-holder will participate in any training programme implemented by Roundwell Medical Centre as part of this employment, such training to include Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development. Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.



Quality The post-holder will strive to maintain quality within the Practice, and will Alert other team members to issues of quality and risk. Assess own performance and take accountability for own actions, either directly or under supervision. Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the teams performance. Work effectively with individuals in other agencies to meet patients needs.



Effectively manage own time, workload and resources Communication The post-holder should recognise the importance of effective communication within the team and will strive to Communicate effectively with other team members. Communicate effectively with patients and carers. Recognise peoples needs for alternative methods of communication and respond accordingly. Contribution to the Implementation of Services The post-holder will Apply Practice policies, standards and guidance.



Discuss with other members of the team how the policies, standards and guidelines will affect own work. Participate in audit where appropriate.