Job Description

Digital Channels Manager

Salary: 57,003

Location: Ealing office base with hybrid working.

Contract: Permanent, 35 hours per week

DBS check required: Basic

About us

We're a UK housing association committed to a new vision - providing homes people love to live in.


With over 38,000 homes in management across London and southern England, we provide a wide range of homes for social, affordable and private rent, specialist housing services, as well as homes for sale and shared ownership.


Our 70,000 customers have diverse backgrounds and levels of income and we're here to provide all of them with homes that are safe, high quality and sustainable. And with social housing roots going back eight decades, we continue to ensure that every penny of profit we make is reinvested into our charitable social purpose - delivering more homes and better services for customers.


We're also members of the G15, a group of leading housing associations that work together to house one in ten Londoners and tackle the housing crisis.

Role Overview

We are looking for a

Digital Channels Manager

to join our dedicated Communications department.


Are you passionate about shaping how organisations connect with their audiences through digital communication channels? We're looking for a proactive and detail-driven Digital Channels Manager to lead the operational delivery and governance of our digital communication platforms--from social media and email marketing to SMS, WhatsApp, and online reviews.


In this role, you'll ensure our digital communications tools are well-managed, accessible, and aligned with our brand and digital communication goals. You'll also take ownership of our email communications framework and play a key role in protecting and enhancing our digital footprint across platforms.

Please note:

This role focuses on channel management, governance, and optimisation--not content creation or marketing strategy.

Key Responsibilities:

Lead the operational management of digital communication tools and platforms Oversee governance, access, and performance across all channels Manage email marketing operations, including segmentation and template design Deliver and monitor the Group's social media presence, ensuring quality, compliance, and engagement Support teams with training, guidance, and troubleshooting Monitor and improve our online reputation across review platforms and business listings Ensure data compliance and accessibility standards are met Produce regular comprehensive performance reports and actionable insights

More about you:

Proven experience managing digital communication channels in a complex organisation Hands-on knowledge of email marketing platforms and CRM tools such as Microsoft Dynamics CE and Click Dimensions A methodical, solutions-focused mindset with a sharp eye for detail and a passion for getting things right--especially when it comes to process, governance, and user experience Confidence in engaging stakeholders and supporting cross-team collaboration Solid understanding of UX, accessibility, and digital governance Experience of using tools such as Google Analytics, Hootsuite, Trust Pilot & Microsoft Clarity

Choosing us is easy

As an employee of A2Dominion, we want you to feel rewarded and have a choice of flexible benefits, salary exchange benefits, and rewards and discounts that work for you, wherever you are in your life.


We offer a wide range of staff benefits. For this role, these include:

25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 years of service Up to 8% contributory pension Flexible working Investment in your learning and development.

In addition, all permanent and fixed-term employees receive a generous annual allowance of up to 300 to use towards health and lifestyle benefits for both you and your family.


We also operate a Cycle to Work Scheme whereby employees have access to cycling equipment throughout the year and can pay via monthly salary deductions.


Whatever the role, we want you to bring your knowledge and experience to play your part in improving people's lives.


If you require a reasonable adjustment during the recruitment process, please contact our Talent Team to request: resourcing@a2dominion.co.uk

A2Dominion Group is a Disability Confident Employer which means that we are committed to employing disabled people and will:

actively look to attract and recruit disabled people provide a fully inclusive and accessible recruitment process offer an interview to disabled applicants who meet the minimum criteria for the job be flexible with assessing people so disabled applicants have the best opportunity to demonstrate that they can do the job make reasonable adjustments as required

At A2Dominion Group, we recognise the positive value of diversity, promote equality and inclusivity in our hiring processes. We always aim to recruit the person who is most suited to the job and welcome applications from people of all backgrounds - men and women, people of all ages, sexual orientations, nationalities, religions, and beliefs.

Meeting the role requirements

We recognise that some people will only apply for a role if they meet 100% of role requirements. If this sounds like you, we'd still encourage you to apply and also to arrange a call with one of our recruitment team to discuss your application further at resourcing@a2dominion.co.uk.

A2Dominion is proud to be a family friendly employer

Everyone is welcome at A2Dominion Group. We know that equality, diversity, and inclusivity make us better. We embrace the unique contributions of our people and seek to create a workplace where everyone feels like they belong. Find out why our people love working with us."