Job Description

JOB DESCRIPTION

Are you ready to make a significant impact in the world of investments? As a Digital Conduct Manager, you'll play a crucial role in ensuring compliance with FCA regulations while driving innovation in investment products. Join our team and be part of a dynamic environment where your expertise will shape the future of consumer conduct.



As a Digital Conduct Manager in the Conduct, International Consumer (IC) team, you will oversee fair value assessments in investment products and provide proactive advice to ensure compliant processes. Your role is vital in balancing operational demands with regulatory requirements, making a significant impact on consumer conduct.

Job Responsibilities:

Oversee fair value assessments in investment products Provide proactive advice and practical support to ensure compliant processes Assist and support on all matters relating to Consumer Duty Establish routine conduct risk reviews for new products and services Conduct root-cause analysis of failures and near-misses Support conduct lead on key priority areas, including Consumer Duty, AI, data, and vulnerable customers Collaborate with contact center quality assurance and complaints analysis team Prepare papers and updates for the International Consumer Banking Conduct Forum Ensure action plans are agreed, implemented, and tracked to completion Liaise with senior management to provide regular assurance and updates Develop and deliver Digital Conduct Risk and Consumer Duty training

Required Qualifications, Capabilities, and Skills:

Detailed understanding of FCA New Consumer Duty Regulation Strong knowledge of CASS, Consumer Duty, UCITS, and MiFID II rules Experience in a conduct role within a regulated environment Working knowledge of FCA regulatory requirements, including consumer vulnerability guidance Experience in Conduct, TCF, Outcome Testing, ideally in financial services Supporting the delivery of FCA guidance implementation plan Strong written and verbal communication skills Strong analytical skillset, with the ability to systematically break down complex tasks

Preferred Qualifications, Capabilities, and Skills:

Experience in digital conduct risk management Familiarity with AI and data management in financial services Ability to work collaboratively across teams and with senior management Proven track record in developing and delivering training programs

ABOUT US

J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.


We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

ABOUT THE TEAM

Our professionals in our Corporate Functions cover a diverse range of areas from finance and risk to human resources and marketing. Our corporate teams are an essential part of our company, ensuring that we're setting our businesses, clients, customers and employees up for success.



Control Management maintains a strong and consistent control environment through a joint accountability model that aligns managers with each function and region to mitigate operational risk. The team focuses on four areas: Control Design & Expertise, Risks & Controls Identification/Assessment, Issues & Control Deficiencies and Control Governance & Reporting.