Job Description

At American Express, our culture is built on a 175-year history of innovation, shared and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.
Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
Responsibilities:
Manage the Insurance Benefit Centre, a key digital asset/capability for NAC Cardmembers across International markets that is hosted in Amex webpages, partner webpages and also embedded in other assets such as the Amex Experience App.
Partner with Technology teams (both internally and externally) to enhance existing or implement new digital capabilities
Drive improvements in the online claims journey based on Cardmember feedback
Use website analytics to understand usage and friction-points in the customer journey.
Influence and support setting the Digital NAC strategy across International, with a focus on the evolution of online claims and digital tools, including any possible decommissioning/replacements.
Present conclusions to internal and Third-Party stakeholders, with regular governance with partner operational teams.
Evolve and innovate the NAC digital journey to ensure American Express continues delivering superior user journeys to our Cardmembers
Minimum Qualifications:
Proven experience in digital project management - driving and influencing change across multiple, global stakeholders
Demonstrates a superior level of diligence to ensure delivery across multiple concurrent activities
Comfortable liaising with external partners - good communication and relationship skills needed, demonstrated within a matrix organization
Strong analytical skills to support problem solving & fact finding for identifying opportunities.
Ability to clearly present analysis/findings.
Experience communicating effectively and clearly to senior stakeholders across International markets
Superior relationship skills and experience in working with multiple vendors
Passion for digital innovation
Some knowledge of Agile methodology (sprints) and JIRA
Excellent communication skills (both written and verbal)
Excel (pivot tables), PowerPoint, CMS systems
Ability to work autonomously - our central team has a fairly flat hierarchy so this role will have the opportunity to test & learn their own ideas/theories.
Insurance experience preferred but not a necessity
Willingness/flexibility for some occasional overseas travel, extent of which is somewhat driven by the incumbent.
Non-considerations for sponsorship: Employment eligibility to work with American Express in the UK is required as the company will not pursue visa sponsorship for these positions.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

Skills Required