Job Description

Job Overview

We have a exciting opportunity for someone who shares our passion for delivering an exceptional customer experience, to join our Digital Customer Service team at Orelia.

As a Digital Customer Service Assistant, you will be the primary point of contact between Orelia and our online customers. You will support and advise customers who are placing orders, requesting information, returning purchases, making complaints and efficiently managing all customer enquiries and returns. In doing so you will strive to gain and retain customers by offering a service that is second to none.

This is a part-time, hybrid role requiring two days per week in our Brighton head office. The position is 20 hours per week, typically worked as four hours per day with flexible scheduling. Potential to increase hours during busy periods.

Main Responsibilities

Provide excellent levels of customer service to our customers Main point of contact for customers via email, phone and live chat Deal with general phone and email enquiries Deal with customer service responses through our social media platforms Respond to all customer reviews through our review channels Ensuring we are monitoring any issues that arise from customers and passing them on to the relevant team to guarantee improved future service. Dealing with the DC & Shipping partners Weekly customer service reporting

The Ideal Candidate

ESSENTIAL SKILLS AND EXPERIENCE

Excellent verbal and written communication skills Good typing speed and the ability to respond quickly and effectively Good rapport building skills Empathetic, caring and an active listener Strives for 5-star feedback Self-motivated Results driven Ability to demonstrate strong and objective complaint handling

DESIRABLE SKILLS AND EXPERIENCE

Previous experience of a similar role providing customer support via web chat, telephone, email and letter Assertive Experience using Gorgios ticketing platform Experience working with Shopify
Job Type: Part-time

Pay: 12.21 per hour

Expected hours: 20 per week

Benefits:

Company pension Employee discount
Work Location: Hybrid remote in Brighton BN1 1HE